Jessica Sanchez
Winter Springs
Summary
Experienced customer service associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
9
9
years of professional experience
Work History
Wait Staff Member, Hostess, Receptionist
Jacaranda Trace Retirement Community
Venice
01.2021 - 12.2025
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Hostess
Aston Gardens Retirement Community
Venice
11.2022 - 03.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Lead Waitress
Foxdale Retirement Community
State College
04.2019 - 08.2020
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Customer Service Cashier
Snap Custom Pizza
State College
09.2018 - 04.2019
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Supervisor
Fiddlehead
State College
03.2017 - 09.2018
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Solicited customer feedback to identify and improve on areas of weakness.
Hostess
Waffle Shop
State College
04.2017 - 11.2017
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
State College Area High School
State College, PA05.2018
Skills
- Russian fluency
- Multitasking and organization
- Cash Handling
- Quality assurance
- Teamwork and Collaboration
- Customer Service
Timeline
Hostess
Aston Gardens Retirement Community
11.2022 - 03.2023
Wait Staff Member, Hostess, Receptionist
Jacaranda Trace Retirement Community
01.2021 - 12.2025
Lead Waitress
Foxdale Retirement Community
04.2019 - 08.2020
Customer Service Cashier
Snap Custom Pizza
09.2018 - 04.2019
Hostess
Waffle Shop
04.2017 - 11.2017
Supervisor
Fiddlehead
03.2017 - 09.2018
High School Diploma -
State College Area High School