Jessica Sanchez
Houston,TX
Summary
Dynamic professional with a proven track record of excellence in customer service and time management, developed through roles as a Personal Shopper at HEB and an Overnight Front Desk Representative at Houston Airport Marriott. Exceptional skills in data entry and bilingual communication consistently surpass employer expectations by achieving ambitious goals. Expertise in leveraging organizational and computer skills to enhance operational efficiency while elevating customer satisfaction. Committed to delivering outstanding service and fostering positive relationships in fast-paced environments.
Overview
13
13
years of professional experience
Work History
STAY AT HOME PARENT
Self-employeed
09.2022 - Current
- Monitored academic progress, providing support and resources to encourage learning success.
- Managed daily schedules, ensuring effective time management for family activities and commitments.
- Coordinated household operations, maintaining organization and efficiency in daily routines.
- Created and implemented activities to promote language development.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Mentored children in conflict resolution, enhancing interpersonal skills and emotional intelligence.
- Developed and implemented systems for inventory management of household supplies and groceries.
- Oversaw budgeting for household expenses, ensuring financial accountability and resource allocation.
- Managed financial operations for household of 4 members.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Scheduled appointments for medical, dental, and self-care needs.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Fostered positive relationships with service providers, ensuring timely delivery of services and effective communication.
PERSONAL SHOPPER
HEB
KINGWOOD, Texas
07.2020 - 09.2022
- Used mobile application to complete orders, request permission for substitutions and communicate in real time with online order customers
- Demonstrated speed and accuracy in order item selection
- Consistently met deadlines and quality goals for accuracy and timeliness
- Worked productively with customers to meet order requirements and service expectations
- Packages, transports, and loads groceries and merchandise from the store to the customers vehicle
- Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
- Provides excellent customer service by answering product related questions, locating products, and helping customers as needed
- Minimize shrink through careful handling of product
- Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation
- Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers.
OVERNIGHT FRONT DESK REPRESENTATIVE
HOUSTON AIRPORT MARRIOTT
HOUSTON, Texas
01.2020 - 07.2020
- Organizing, confirming, processing, and conducting all check ins/check outs, requests, changes, and cancellations
- Printing contingency lists to have a record of all guests in case of emergency
- Maintaining a clean reception area, including employee area
- Ensuring that any outstanding requests or problems from the previous day receive priority and are resolved
- Answer incoming calls and assist with reservations, confirmations, room needs requests and questions
- Provide guests with appropriate room assignments, room keys, directions to the rooms, while up selling when appropriate.
LOAN OFFICER
YOUR LOAN DEPOT
HUMBLE, Texas
06.2017 - 01.2020
- Assist applicants who come in needing a title/payday
- Analyze applicants financial status, credit, and evaluation to determine approval
- Order office supplies when needed
- Analyze documents and remind customers of their payments by giving calls
- Receive and input customer payments and update their profiles
- Count daily deposits and submit to the bank.
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
HUMBLE, Texas
11.2014 - 06.2017
- Inbound call center contracted by Assurant Solutions to answer incoming calls regarding their cell phone coverage
- Answer all questions related and regarding cell phone coverage
- File all claims for lost, stolen, and damaged phones through ePrism software
- Receive and file payments from customers
- Guide customers through a step by step process on how to replace their current phone
- Provide positive experience with every customer
- Receive personal information and input information to identify the individual on the phone
- Coach and mentor team members to enhance customer experience and efficiency in workplace.
CUSTOMER SERVICE REPRESENTATIVE
APAC
HUMBLE, Texas
09.2013 - 11.2014
- Inbound call center contracted by Cigna Health Spring to enroll members to their preferred plan
- Ensure quality assurance and integrity forms are completed accurate prior to transmitting the application for data entry
- Attention to detail when processing Medicare application
- Completed forms in accordance with company procedures
- Provided the perfect experience through quality customer service interactions role served Medicare recipients by placing outbound calls to verify
- Escalated calls to supervisor when necessary and appropriate.
Education
High School Diploma -
Douglas MacArthur Senior Highschool
06.2013
Skills
- Bilingual
- Organizational Skills
- Data Entry
- Recordkeeping
- Problem-Solving
- Time Management
- Teamwork
- Attention to detail
- Cleaning and sanitizing
- Punctual and reliable
- Multitasking
- Reliability
Timeline
STAY AT HOME PARENT
Self-employeed
09.2022 - Current
PERSONAL SHOPPER
HEB
07.2020 - 09.2022
OVERNIGHT FRONT DESK REPRESENTATIVE
HOUSTON AIRPORT MARRIOTT
01.2020 - 07.2020
LOAN OFFICER
YOUR LOAN DEPOT
06.2017 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
11.2014 - 06.2017
CUSTOMER SERVICE REPRESENTATIVE
APAC
09.2013 - 11.2014
High School Diploma -
Douglas MacArthur Senior Highschool