Monica Anjos
Dallas,GA
Summary
Customer-centric professional skilled in communication, problem-solving, and organization. Experienced in delivering support and resolving issues across phone, email, and chat, while fostering positive client relationships. Effective in remote environments, with expertise in data entry and multitasking. Aiming to enhance customer experiences and drive team success in a remote customer service role.
Overview
8
8
years of professional experience
Work History
Stay at Home Parent
Self-employeed
Dallas, Georgia
03.2023 - Current
Customer Service Representative/Shipping Departmen
Sams Club
Port Saint Lucie, Florida
09.2021 - 02.2023
- Guided members through product inquiries and store navigation to enhance customer experience.
- Executed packing and labeling of products for shipment, ensuring adherence to company guidelines.
- Maintained clean and organized work area to ensure safety compliance.
- Prepared finished products for shipment by efficiently packing, crating, loading, and securing items.
Phone Sales/Customer Service Representative
Omnipresent
Port Saint Lucie, Florida
03.2018 - 11.2020
- Resolved customer complaints efficiently and professionally.
- Assisted customers with inquiries across phone, email, and chat, ensuring prompt and effective responses.
- Answered customer inquiries, providing accurate information on products and services to support informed purchasing decisions.
- Educated customers on product features and benefits, enhancing their understanding and satisfaction.
- Maintained detailed records of customer interactions and transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Cerificate - Medical Billing And Coding
Ashwoth College
Online08-2026
High School Diploma -
East Providence Senior High School
East Providence, RI06-2003
Skills
- Customer Service
- Phone Support
- Email & Chat Support
- Conflict Resolution
- Active Listening
- Bilingual communication (Portuguese)
- Time Management
- Multitasking
- Remote Collaboration
- Data management
- Data entry
- CRM Software
- Google Workspace
- Problem Solving
- Attention to Detail
- Punctual and reliable
- Adaptability
- Active listening
Languages
Portuguese
Full Professional
Timeline
Stay at Home Parent
Self-employeed
03.2023 - Current
Customer Service Representative/Shipping Departmen
Sams Club
09.2021 - 02.2023
Phone Sales/Customer Service Representative
Omnipresent
03.2018 - 11.2020
Cerificate - Medical Billing And Coding
Ashwoth College
High School Diploma -
East Providence Senior High School