Lia Verhines
Rincon,GA
Summary
Results-driven professional with a strong background in customer service and cash handling. Proven track record in staff training and inventory management, committed to enhancing operational efficiency and ensuring customer satisfaction.
Overview
27
27
years of professional experience
Work History
Stay at Home Parent
Stay At Home Mom
Rincon, GA
01.2019 - Current
- Managed daily schedules and activities to promote structured learning and development.
- Developed age-appropriate educational materials to enhance cognitive skills and engagement.
- Coordinated playdates and social interactions to foster peer relationships and social skills.
- Implemented effective behavioral strategies to address challenges and promote positive behavior.
- Monitored health, nutrition, and wellness of family members through consistent meal planning.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
Key Holder
CVS Pharmacy
Charleston, SC
06.2017 - 01.2019
- Managed daily cash operations and ensured accurate financial reporting.
- Trained and mentored new staff on store policies and customer service standards.
- Oversaw inventory management, ensuring stock levels met demand while minimizing waste.
- Implemented promotional displays to enhance product visibility and drive sales performance.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Key Holder
Tuesday Morning
Charleston, SC
08.2014 - 05.2017
- Conducted regular audits to maintain compliance with company policies and health regulations.
- Developed efficient scheduling systems, optimizing staff coverage during peak hours.
- Collaborated with management to identify process improvements that increased operational efficiency.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
Key Holder
The Shoe Dept
Charleston, SC
11.2010 - 03.2017
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
Sales Associate
Tradewinds T Shirts
Hilton Head Island, SC
02.2004 - 09.2011
- Assisted customers in selecting products, ensuring satisfaction and repeat business.
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Maintained inventory accuracy through regular stock checks and effective organization.
- Trained new associates on product features, enhancing team knowledge and service delivery.
- Implemented visual merchandising strategies to improve product visibility and customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
FYE
Hilton Head Island, SC
05.1999 - 11.2010
- Collaborated with team members to achieve sales targets and optimize store operations.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
St. Vincents Academy
Savannah, GA05-2001
Skills
- Excellent communication
- Customer service
- Cash handling accuracy
- Staff training and development
- Opening and closing coordination
- Store recovery processes
- Inventory and stocking
- Training and mentoring
- Customer service management
- Safety enforcement
- Workplace safety
Timeline
Stay at Home Parent
Stay At Home Mom
01.2019 - Current
Key Holder
CVS Pharmacy
06.2017 - 01.2019
Key Holder
Tuesday Morning
08.2014 - 05.2017
Key Holder
The Shoe Dept
11.2010 - 03.2017
Sales Associate
Tradewinds T Shirts
02.2004 - 09.2011
Sales Associate
FYE
05.1999 - 11.2010
High School Diploma -
St. Vincents Academy