Cheyenne Reeves
Fort Benning,GA
Summary
Reliable and adaptable professional with extensive experience in customer service and family management. Skilled in conflict resolution and promoting teamwork, contributing to enhanced customer satisfaction and effective household operations.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Stay at Home Parent
N/A
Columbus GA
07.2021 - Current
- Managed daily routines, fostering organization and structure in household activities.
- Developed and executed educational activities to enhance cognitive and social skills of children.
- Coordinated schedules for extracurricular engagements, ensuring balanced development opportunities.
- Implemented effective communication strategies to resolve conflicts and promote teamwork among family members.
- Organized meal planning and preparation, prioritizing nutrition and dietary needs for family health.
- Oversaw budgeting and financial planning, optimizing resources for household expenses and savings.
- Mentored children in personal responsibility, encouraging independence through age-appropriate tasks.
- Evaluated developmental progress through regular assessments, adjusting strategies to meet individual needs.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Crew Member
Academy Sports + Outdoors
Martinez GA
01.2019 - 06.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted in inventory management, ensuring stock levels met demand and reducing shortages.
- Conducted product demonstrations to educate customers on features and benefits, driving sales engagement.
- Collaborated with team members to implement promotional strategies that increased foot traffic.
- Maintained store appearance by organizing merchandise displays and optimizing layout for customer navigation.
- Trained new hires on sales techniques and company policies, fostering a knowledgeable team environment.
Customer Service Representative
Sitel
Hephzibah, GA
10.2019 - 03.2020
- Resolved customer inquiries through multiple communication channels, ensuring prompt and effective service delivery.
- Utilized CRM software to track customer interactions and maintain accurate records of issues and resolutions.
- Collaborated with team members to enhance service strategies, improving overall customer satisfaction ratings.
- Assisted in training new staff on company policies and customer service best practices, fostering a cohesive team environment.
- Analyzed recurring customer concerns to identify trends, recommending solutions for process improvements.
- Provided feedback to management on service efficiency and potential areas for operational enhancement.
- Handled escalated complaints with professionalism, ensuring timely resolution and positive outcomes for customers.
Lifeguard
Sam Baca Aquatic Center
Deming, NM
01.2017 - 07.2017
- Monitored pool activities to ensure safety and compliance with facility regulations.
- Responded swiftly to emergencies, providing first aid and rescue assistance as needed.
- Conducted routine safety inspections of pool areas and equipment for hazards.
- Educated patrons on proper swimming techniques and water safety guidelines.
- Participated in ongoing training sessions to enhance lifesaving skills and knowledge.
- Maintained accurate records of incidents, attendance, and pool conditions for management review.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Crew Member
Mcdonalds
Deming, NM
08.2015 - 12.2016
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team members to streamline order preparation and delivery processes.
- Maintained cleanliness of dining area, contributing to positive guest experiences.
- Managed cash register transactions accurately, ensuring balanced cash drawers at shifts end.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Science - Criminal Justice
Strayer University
Virginia 08-2024
Skills
- Trauma-informed care
- Friendly and respectful
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
Languages
English
Full Professional
Timeline
Stay at Home Parent
N/A
07.2021 - Current
Customer Service Representative
Sitel
10.2019 - 03.2020
Crew Member
Academy Sports + Outdoors
01.2019 - 06.2021
Lifeguard
Sam Baca Aquatic Center
01.2017 - 07.2017
Crew Member
Mcdonalds
08.2015 - 12.2016
Bachelor of Science - Criminal Justice
Strayer University