Jessica Sanchez
Lodi,CA
Summary
Bilingual office manager/medical assistant with over 8 years of experience in staff training, scheduling coordination, and facilitating communication between patients and providers. I am looking to join a professional setting that is willing to help me learn & that I can be a contribution to. I am committed and have a strong work ethic that I hope you take into consideration.
Overview
16
16
years of professional experience
Work History
Office Manager
Stockton Injury Center
Stockton, CA
08.2017 - Current
- Coordinated completion of referrals through faxing, emailing, follow-ups, and scheduling to ensure timely patient care.
- Assisting patients with attorney referrals
- Maintained patient records using EHR.
- Explained patient care.
- Trained new staff on office protocols and customer service standards.
- Approved lien negotiations.
- Facilitated communication among patients, attorneys, and providers to ensure clarity and support throughout the care process.
- Coordinated with attorneys to verify representation of patient.
- Maintained accurate patient data, medical history, MRI results, billing information and other relevant documents.
- Developed and implemented office policies and procedures to streamline workflow and enhance operational efficiency.
- Documented and reported financial transactions for review.
Administrative Assistant
Balance Staffing
Stockton, CA
10.2016 - 03.2017
- Inputted data including phone numbers, names, and assessment results accurately to maintain up-to-date records.
- Assisted potential employees with job applications and coordinated drug testing to streamline the hiring process.
- Distributed employee checks on paydays.
- Assisted Recruiters for job fairs.
- Verified validity of documents including driver licenses, social security cards, and birth certificates to ensure compliance with hiring regulations.
Assistant manager/Lead
Sally Beauty Holdings Inc. Crazy 8
Lodi, CA
07.2010 - 02.2017
- In charge of management when store manager was absent.
- Coordinated staff schedules to ensure adequate coverage.
- Monitored daily quota to track sales goals and performance.
- Executed upselling techniques to enhance sales performance.
- Process money, checks, credit/debit card payment.
- Completed bank deposit slips and transferred funds to bank, ensuring accurate financial handling.
- Maintained daily paperwork and filing system for organized record-keeping.
- Following proper procedures for handling merchandise.
Education
Medical Assistant
Lincoln Technical Academy
Lodi, CA05-2016
High School Diploma -
Tokay High
Lodi, CA05-2010
Skills
- Office management
- Familiar with personal injuries slip and falls, MVA
- Basic understanding of liability coverage
- Patient records management
- EHR proficiency
- Office policy development
- Scheduling coordination
- Staff hiring
- Staff training
- Administrative support
- Organizational skills
- Customer service
- Contract negotiations
- Bilingual, fluent in Spanish
Timeline
Office Manager
Stockton Injury Center
08.2017 - Current
Administrative Assistant
Balance Staffing
10.2016 - 03.2017
Assistant manager/Lead
Sally Beauty Holdings Inc. Crazy 8
07.2010 - 02.2017
Medical Assistant
Lincoln Technical Academy
High School Diploma -
Tokay High