Jessica Santana
Hemet,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Staffing Assistant
Employbridge
Moreno Valley, CA
08.2022 - Current
- Streamlined the onboarding process for new hires, resulting in reduced time to productivity.
- Maintained comprehensive records of candidate interviews, placements, and follow-up activities to ensure accurate documentation.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Coordinated job fairs and recruitment events to attract a diverse pool of candidates for various positions.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Participated in ongoing training sessions, continuously enhancing knowledge and customer service skills.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Utilized CRM software efficiently, updating applicant profiles accurately during each interaction over the phone or in person.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from applicants.
- Assisted associates with any pay card issues as well as possible pay discrepancies.
- Conducted all forklift exams on the computer.
Process Assistant/Warehouse Forklift Driver
Amazon Fulfillment Center
Moreno Valley, CA
10.2015 - 11.2022
- Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits. Verify inventory computations by comparing physical counts of stocks, and investigate discrepancies or adjust errors.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problem solving.
- Trained employees in different departments.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
Receptionist/ Sales Associate
Check N Go
Perris, CA
09.2012 - 10.2015
- Providing accurate information on all services we provided.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Built strong relationships with clients, resulting in a high level of trust and repeat business.
- Streamlined the loan application process by creating efficient systems for document collection and submission.
- Provided excellent customer service to both new and existing clients, addressing their needs and concerns promptly.
- Maintained a balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures.
Office Assistant
New Golden Equity
Rancho Cucamonga, CA
06.2011 - 12.2012
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Responded to inquiries from callers seeking information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Education
Cosmetology License - Cosmetology
Marinello School of Beauty - Moreno Valley
Moreno Valley, CA06.2010
High School Diploma -
Ramona High School
Riverside, CA05.2007
Skills
- Applicant tracking systems
- Interview scheduling
- Time management
- Multitasking abilities
- Documentation management
- Phone screening
- Office Administration
- CRM Systems
- Onboarding support
- Attention to detail
- Confidentiality maintenance
- Bilingual
- Call Management
Timeline
Staffing Assistant
Employbridge
08.2022 - Current
Process Assistant/Warehouse Forklift Driver
Amazon Fulfillment Center
10.2015 - 11.2022
Receptionist/ Sales Associate
Check N Go
09.2012 - 10.2015
Office Assistant
New Golden Equity
06.2011 - 12.2012
Cosmetology License - Cosmetology
Marinello School of Beauty - Moreno Valley
High School Diploma -
Ramona High School