Jessica Santiago
North Port,FL
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Luminary Dermatology
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Riverchase Dermatology
04.2023 - 04.2024
- Check in patients
- Revise patients' medical history, current medications and allergies
- Obtain biopsy and pathology reports
- Assist provider with ED&C, excisions, and Mohs procedures
- Scribe providers recommendations and instructions to our medical records program
- Register patients using ModMed program, collect co-pays and deductibles
- Ensure proper eligibility with insurance policy
- Request and obtain medical records from different organizations
- Sell dermatology and cosmetic products
Multi-Skilled Technician
Sarasota Memorial Hospital
08.2021 - 02.2023
- Unit Secretary for the Orthopedic Unit
- Worked beside the charge nurse
- Accept and discharge surgical patients
- Assist with patients follow up appointments, consults, physician orders, and access charts
- I became responsible for maintaining inventory for the RN's and PCT's in the unit
- Assessed and collaborated with patients, family members, physicians and nurse leaders
- Collected specimen, performed EKG and bladder scanning examinations
- Used multiple systems at once for security and census for the hospital and unit
Patient Care Technician
Doctor's Hospital of Sarasota
03.2017 - 08.2021
- Specialized in the Med/Surg department
- Assisted Physicians and Registered Nurses with patients that are post operative from procedures or required examinations
- Performed EKG, bladder scanner, monitor vital signs, and check diabetic patients with glucose test as dictated by the RN
Certified Nurse Assistant
04.2008 - 04.2017
- Assist patients with their activities of daily living
- Help patients who are unable to perform their tasks
- Monitored vital signs
- Recorder monthly and weekly weights
- Performed range of motion and other assignments directed by their physical and occupational therapists
Education
ASSOCIATES OF SCIENCE - MEDICAL ADMINISTRATIVE BILLING AND CODING
KEISER UNIVERSITY
11.2024
HIGH SCHOOL DIPLOMA -
LAKE GIBSON HIGH SCHOOL
05.2004
Skills
- Proficient in Spanish and English
- EMR / EHR
- Medical terminology knowledge
- Vital signs monitoring
- Medical terminology proficiency
- Patient-focused care
- CPR
- Specimens collection and processing
- Medical supply inventory
- Medical office administration
- Adaptable
- Medical billing and coding
- Wound care management
- Medical records confidentiality
- Proper sterilization techniques
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Luminary Dermatology
04.2024 - Current
Medical Assistant
Riverchase Dermatology
04.2023 - 04.2024
Multi-Skilled Technician
Sarasota Memorial Hospital
08.2021 - 02.2023
Patient Care Technician
Doctor's Hospital of Sarasota
03.2017 - 08.2021
Certified Nurse Assistant
04.2008 - 04.2017
HIGH SCHOOL DIPLOMA -
LAKE GIBSON HIGH SCHOOL
ASSOCIATES OF SCIENCE - MEDICAL ADMINISTRATIVE BILLING AND CODING
KEISER UNIVERSITY