Jessica Santiago
Orlando
Summary
Offering customer-centric approach with genuine interest in real estate and property management, eager to learn and develop in this environment. Brings understanding of client relations and proficiency in effective communication and problem-solving. Ready to use and develop interpersonal and organizational skills in the Property Management role.
Overview
16
16
years of professional experience
Work History
Leasing Consultant
Liberty Staffing
05.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Tax Manager
Safety Of Wealth Financial Services
11.2012 - Current
- Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
- Collaborated with cross-functional teams to ensure seamless integration of tax considerations into business decisions.
- Managed a team of junior accountants, providing mentorship and professional development opportunities to foster growth.
- Reviewed complex federal and state income tax returns for accuracy, ensuring timely filing and compliance with applicable laws.
- Developed strong client relationships by consistently delivering high-quality service and prompt communication.
- Assisted in managing audits of federal and state income tax and state and local filings.
Leasing Manager
Number 1 Broker
04.2012 - 06.2022
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Managed daily and weekly marketing and leasing plans.
- Explained terms of lease and amounts to be paid to tenants.
- Established key relationships with potential leasers and renters.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Optimized use of property management software, improving operational workflows and tenant communication.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Realtor
Century 21 Carioti
04.2009 - 09.2020
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Wrote contracts to outline sales and purchases of properties.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
Education
High School Diploma -
High School For Humanities
New York, NY05-1997
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Appfolio Software
- Knock Software
- Yardi Software
- Crosslink Tax software
- Drake Tax Software
- Microsoft office
- MLS Software
- Onsite Software
Timeline
Leasing Consultant
Liberty Staffing
05.2024 - Current
Tax Manager
Safety Of Wealth Financial Services
11.2012 - Current
Leasing Manager
Number 1 Broker
04.2012 - 06.2022
Realtor
Century 21 Carioti
04.2009 - 09.2020
High School Diploma -
High School For Humanities
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