Jessica Santure
Saline,MI
Summary
Diligent, detail-oriented, and motivated business professional boasting three years of dedicated experience in psychiatric care specializing in adolescents complemented by over eight years of excellence in customer service and business management. Eager to leverage acquired expertise and passion for growth in a dynamic and stimulating role that fosters continuous learning and advancement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Child and Adolescent Psychiatric Care Worker
C.S Mott Children's Hospital
06.2022 - Current
- Facilitate therapeutic groups and activities, fostering a supportive and engaging milieu in an inpatient setting
- Implement treatment and behavior plans as directed, ensuring adherence to individualized care goals
- Maintain unit safety through continuous monitoring and around-the-clock safety checks, and de-escalating techniques for agitated patients
- Perform vital sign measurements accurately and document information for nursing staff
- Assist patients with activities of daily living (ADLs), promoting independence and well-being.
Inpatient Unit Clerk
C.S Mott Children's Hospital
11.2021 - 06.2022
- Admit, transfer, and discharge patients using MiChart, while maintaining accurate records with locator board and census book.
- Scan and file paperwork accurately, ensuring organizational efficiency.
- Handle phone calls promptly and direct them to appropriate parties.
- Act as a liaison for patient needs, coordinating with relevant personnel.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Customer Service Representative
Universal Marble & Granite
10.2019 - 11.2021
- Provided exceptional customer service with a pleasant and professional demeanor, ensuring customer satisfaction
- Responded promptly to emails and voicemails, addressing inquiries and requests in a timely manner
- Managed order placement process, meticulously reviewing contracts, scheduling dates, and handling deposits with care.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Patient Care Coordinator
Ann Arbor Pediatric Dentistry
04.2019 - 10.2019
- Efficiently managed phone calls, scheduling appointments, and directing patients to specialists in a fast-paced environment
- Conducted ongoing monitoring of patient accounts to guarantee precision in billing and maintenance of medical records
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Education
Bachelor of Science - Psychology
Walden University
Remote03.2025
Skills
- Organization and Time Management
- Customer Service
- Documentation and Recordkeeping
- Corrective Action Planning
References
- Alyssa Raft, Client Services Manager from Community Mental Health
734-845-2647
- Lee Nelson, Psychiatric Services from University of Michigan Hospital
734-945-5132
- Audree Contreras, Supervisor from Universal Marble and Granite
567-336-6667
Certification
- BLS Certified, University of Michigan
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Recipient Rights, University of Michigan
- Welle Training, University of Michigan
Timeline
Child and Adolescent Psychiatric Care Worker
C.S Mott Children's Hospital
06.2022 - Current
Inpatient Unit Clerk
C.S Mott Children's Hospital
11.2021 - 06.2022
Customer Service Representative
Universal Marble & Granite
10.2019 - 11.2021
Patient Care Coordinator
Ann Arbor Pediatric Dentistry
04.2019 - 10.2019
Bachelor of Science - Psychology
Walden University