Jessica Sarago
New York Mills,MN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
5
5
years of professional experience
Work History
Warranty Claim Auditor
Polaris Industries - DAHL Contract
11.2022 - Current
- Review photo submissions of completed repairs and proper installments for all terrain vehicles
- Communicate pass and failed audits through internal channels
- Communicate with escalation department when further attention is needed for repairs
- This position requires attention to detail, high moral and ethical compass and the ability to stay alert and detailed in a repetitive process.
Center Coordinator
Behavior Care Specialists
02.2022 - 05.2023
- Oversaw the successful completion of projects and day-to-day operations within the center.
- Completed all operations tasks for staff and client scheduling, record keeping, managing information flow, payroll, budgeting, staffing.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed strong relationships with community partners to enhance collaboration opportunities and expand program reach.
- Actively collaborated with the Senior Director and Human Resource department on a daily basis to ensure and continue the growth of the company’s mission, vision, and goals.
Lead Registered Behavior Technician
Behavior Care Specialists
09.2019 - 01.2022
- Fulfill the role of being a support for staff and clients, whom I was actively working with to ensure that all programming is being implemented and recorded accurately
- Facilitated family meetings to discuss client progress and behavior plans.
- Facilitated group sessions to teach clients positive coping strategies.
- Monitored progress with client programming and added additional programming into client-specific treatment plans
- Utilized evidence-based methodologies within therapy sessions to promote optimal behavioral outcomes for clients.
Day Camp Director
Camp Foster YMCA
04.2019 - 09.2019
- Implemented effective communication strategies to keep parents informed about camp events, policies, and updates.
- Responsible for supervising staff by ensuring that they carried out their day-to-day responsibilities and had access to the correct tools to complete their job performances.
- Provided training for staff teaching them how to be effective in their respective roles and interactions.
- Led successful fundraising campaigns to secure additional funding for scholarships and special projects.
- Established a culture of respect among staff members by modeling appropriate behavior and addressing any issues promptly.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
Education
High School Diploma -
Spanish Fork High School
Spanish Fork, UT05.2014
Skills
- Conflict Negotiation and Resolution
- Schedule Coordination
- Records Management
- Data Collection
- Employee Training
- Team Collaboration
- Clear Communication
- Previous Certified Crisis Management Instructor with PCMA
- First Aid and CPR Certified
- Self Sufficient and motivated
Timeline
Warranty Claim Auditor
Polaris Industries - DAHL Contract
11.2022 - Current
Center Coordinator
Behavior Care Specialists
02.2022 - 05.2023
Lead Registered Behavior Technician
Behavior Care Specialists
09.2019 - 01.2022
Day Camp Director
Camp Foster YMCA
04.2019 - 09.2019
High School Diploma -
Spanish Fork High School