Jessica Saunders
Queens,NY
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
14
14
years of professional experience
Work History
Social Media Marketing Intern & CSR
Blue Steel Auto School
QUEENS, NY
03.2025 - Current
- Create marketing materials for posts to Facebook, Instagram, and TikTok.
- Managed customer service inquiries through social media platforms in a timely manner.
- Scheduled content for publication on social media at ideal times.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
CEO
Sexy-Me Sexy You (Guyana)
Georgetown, Guyana
01.2015 - 01.2024
- Developed and maintained relationships with vendors to ensure timely delivery of inventory.
- Evaluated employee performance on a regular basis in order to provide constructive feedback and recognition for outstanding work.
- Reviewed financial statements monthly to track revenue growth against budget projections.
- Performed daily opening and closing procedures as outlined by company policy.
Customer Service Representative
Clear Connect Inc
Georgetown, Guyana
01.2011 - 01.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Academy of Apex Education
Georgetown Guyana05-2010
Skills
- Social media management
- Content creation
- Customer engagement
- Communication skills
- Problem solving
- Marketing strategy
Timeline
Social Media Marketing Intern & CSR
Blue Steel Auto School
03.2025 - Current
CEO
Sexy-Me Sexy You (Guyana)
01.2015 - 01.2024
Customer Service Representative
Clear Connect Inc
01.2011 - 01.2012
High School Diploma -
Academy of Apex Education
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