Jessica Savage
Cherry,NJ
Summary
Driven and goal-oriented professional with a proven track record of leadership at AnswerNet, where I swiftly advanced to Supervisor. Excelled in enhancing team performance and customer satisfaction through effective problem-solving and teamwork. Skilled in multitasking and maintaining attention to detail, I consistently meet tight deadlines and high work volumes, demonstrating reliability and a hard-working ethos.
Overview
10
10
years of professional experience
Work History
Supervisor and Collections Agents
AnswerNet
08.2022 - Current
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Completed Achievement Series Phase 1 -The importance of communication styles and how to get your point across professionally. Includes text-based communication
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Improved customer satisfaction by prompt and courteously resolving inquiries and complaints about billing and any other requests while I was running a shift.
- I was promoted to supervisor in less than six months.
- Relayed and transcribed written and verbal messages to personnel.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
Answering Service Supervisor
Allendale Answering Service
01.2022 - 08.2022
- Assisted with training and development of team members.
- Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
- Relayed and transcribed written and verbal messages to personnel.
- Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
- Operated telephone operating system and documented calls in OmniSource.
Appraiser Assistant
Peterson Appraisal Service
10.2014 - 03.2020
- Assisted in conducting on-site inspections, ensuring comprehensive evaluations of properties.
- Processed incoming appraisal orders, prioritizing tasks based on urgency and client needs.
- Supported senior appraisers in completing complex assignments within tight deadlines.
- Maintained organized records of all appraisal assignments, facilitating smooth workflow.
- Maintained high work volume and tight deadlines.
Education
High School Diploma -
Maple Shade High School
Maple Shade Township, NJ06-2017
Skills
- Goal-Oriented
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Reliability
- Team Leadership
- Hard Working
- Trustworthy
Timeline
Supervisor and Collections Agents
AnswerNet
08.2022 - Current
Answering Service Supervisor
Allendale Answering Service
01.2022 - 08.2022
Appraiser Assistant
Peterson Appraisal Service
10.2014 - 03.2020
High School Diploma -
Maple Shade High School
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