Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kristie English

Jefferson City,MO

Summary

Talented Accounts Receivable Specialist with 5 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Supervisor Accounts Receivable/Collections

Scholastic Inc
08.2021 - 06.2023
  • Assigned job duties and schedules to keep the pace with dynamic business needs, factoring in new processes, employee knowledge, and customer demands
  • Interviewed, & trained new employees in accounts receivable/collection positions
  • Worked with management team to implement proper division of responsibilities
  • Developed training material, task, and process guidelines
  • Communicated, clear and concise directions to employees
  • Mentored newly hired employees on operating PC equipment and following policy/procedures, training manuals as reference
  • Evaluated employee performance/stats, attendance, coached, disciplinary issues and trained to improve
  • Maintained compliance with company policies, objectives, and communication skills
  • Audited and documented processes and procedures for new customers accounts
  • Resolved issues through active listening and open-ended questioning, escalating major issues to management as needed
  • Kronos time keeping, weekly scheduling and time off request
  • Maintained weekly Reports/Backlogs
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Accounts Receivable/Collections Specialist

Scholastic Inc
06.2018 - 08.2021
  • Contacted districts, schools, and teachers for payment reminders and collecting outstanding balances
  • Responsible for answering inbound calls to assist customers concerns for billing & payments
  • Data Entry – Entering payments, responding to emails in timely manner with a resolution (Payments, Credits, & Refunds)
  • Monitored accounts for compliance with established payment plans and flagged non-compliances
  • Achieved performance goals on a consistent basis
  • Trained new collection representatives on collection processes and recognized team members to achieve collection goals
  • Documented changes in accounts and on credit/aging reports
  • Maintained high volume of calls and met demands of busy and productive team
  • Persistently reached out to customers with outstanding balances to recover lost revenue
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Worked with Account holders to devise repayment plans and minimize collection receivables
  • Evaluated, researched, and resolved discrepancies
  • Directed my day-to-day collection functions
  • Achieved specific team objectives and collection activity on special reports/projects
  • Minimized accounts receivable collections, and reconciled customer invoices and statements.

Education

Skills

  • Time Management
  • Reliable and dependable
  • Attention to Detail
  • Verbal and Written Communication
  • Correspondence Sorting and Filing
  • Account Reconciliation
  • Staffing and Scheduling
  • Customer Service
  • Process Monitoring and Improvement
  • Policy Enforcement
  • Goal-Oriented
  • Account Monitoring
  • Financial Reporting
  • Customer Relations
  • Invoice and Payment Processing
  • Call Center Background
  • Proficiency in Microsoft Office Experience: Word, Excel, & PowerPoint, Oracle, AS400, Salesforce, Smart Sheets, Microsoft Teams, Salesforce / Spice, SQL Server Reporting Services

Accomplishments

  • Consistently earned high quality scores on annual reviews and exceeded expectations in the highest rating categories.
  • Earned Recognitions for Performance and Customer Satisfaction
  • Outstanding Attendance Record

Timeline

Supervisor Accounts Receivable/Collections

Scholastic Inc
08.2021 - 06.2023

Accounts Receivable/Collections Specialist

Scholastic Inc
06.2018 - 08.2021

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Kristie English