Jessica Scalzo
Georgetown,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Fraud Investigations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Champ
Cleo
Georgetown, Remote
07.2021 - Current
- Worked on Fraud Disputes for Credit Builder Accounts (All 3 Credit Bureaus)
- Handled users via chat based customer service
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Sales Consultant
Mac Haik Ford Lincoln
Georgetown, Texas
10.2019 - 09.2020
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
- Followed up with existing customers to provide additional support and address concerns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Cold called and conducted face-to-face sales calls with customers (potential and repeat)
- Negotiated purchase prices and explained sales, warranty and optional products
Inbound Customer Service Representative
LegalZoom, Inc
Austin, Texas
01.2005 - 09.2020
- Handled 75+ calls per day to address Business Formation customer inquiries and concerns
- Identified issues, analyzed information and provided solutions to problems
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction
- Resolved problems, improved operations and provided exceptional service
Business Development Representative
EBQuickstart
Austin, Texas
08.2016 - 06.2019
- Maintained multiple calendars, across multiple time zones.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Continuously reached, if not achieved quota requirements for meetings set
- Maintained open lines of communication with sales reps for multiple clients via phone and email
Education
Certificate - Medical Administrative Assistint
Everest Institute (formerly NIT)
Austin06.2007
GED -
Bishop Lynch High School
Dallas1999
Skills
- Upbeat and Positive Personality
Exceptionally quick learner and can
adapt to new technologies quickly - Calm and Professional Under Pressure
- Outstanding Internal & External
Customer Relations - Typing 75 WPM
- Basic Office with Intermediate
Computer Proficiency - Adept in 10-key input
- Microsoft Office knowledge
- Critical Thinking
- Salesforce Knowledge
- Intercom Knowledge
- Zendesk Knowledge
Timeline
Customer Champ
Cleo
07.2021 - Current
Sales Consultant
Mac Haik Ford Lincoln
10.2019 - 09.2020
Business Development Representative
EBQuickstart
08.2016 - 06.2019
Inbound Customer Service Representative
LegalZoom, Inc
01.2005 - 09.2020
Certificate - Medical Administrative Assistint
Everest Institute (formerly NIT)
GED -
Bishop Lynch High School
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