ROXANA GAVRILA
Serafina Italian Fine Dining
Shenandoah,TX
3
Language
15
Years of experience
A self-motivated professional with over 15 years experience in the customer service industry and 10 years in management. Good organizational and communication skills contribute to high levels of efficiency and productivity.The ability to assimilate information quickly facilitates in-depth product knowledge and the provision of outstanding customer service.
Work History
Head Server
1 Year 10 Months- Greet customers upon entrance
- Prepare dining tables by arranging condiments, kitchenware and decorations
- Take orders to kitchen staff and notify them of any special requests or dietary needs
- Deliver food to guests in a timely manner and attend to the needs of guests throughout the dining process
- Issue bills and obtain payment.
Server
3 Years 7 Months- Serves patrons with food and beverages in a positive and friendly manner.
- Provides information to help food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
- Maintains dining ambiance with an enthusiastic attitude.
Assistant Manager
9 Months- Helping the manager to keep the store running smoothly by taking on some managerial tasks, such as overseeing employees or providing customer service
- Learning the duties of the manager and essentially in training to advance to this position
- Direct supervision of staff, employee evaluation, initial disciplinary contact, and performing other managerial tasks when the manager is unavailable.
Education
Bachelor's - Journalism and Science Communication in Intellectual and Science
Skills
Customer Service (15 years)
Sales (15 years)
POS (15 years)
MS Office (10+ years)
Organizational Skills (10+years)
Hard worker
always with a positive attitude
Arriving on time is one one the important things in costumer service
Good listener and positive feedbacks
I always treat the costumers in a way that i think they would want to be treated
Upbeat
friendly and positive
Always having a positive attitude
learning from criticism
Highly responsible and reliable person
Being a good team player
helping others and always finding a good solution for everything
Fast learner and always ready for new challenges
One of my strengths at work is quickly getting up-to-speed on technologies
techniques
tools
or skills that I’ve never encountered before
ADDITIONAL INFORMATION
Languages: english, spanish.
ADDITIONAL INFORMATION
- Bachelor’s in Journalism and Science Communication in Intellectual and Science
- Univ of Cuza
- Customer Service (8 years)
- Sales (8 years)
- POS (8 years)
- MS Office (10+ years)
- Organizational Skills (5 years)
- Hard worker, always with a positive attitude
- Arriving on time is one one the important things in costumer service
- Good listener and positive feedbacks
- I always treat the costumers in a way that i think they would want to be treated
- Upbeat, friendly and positive
- Always having a positive attitude, learning from criticism
- Highly responsible and reliable person
- Being a good team player, helping others and always finding a good solution for everything
- Fast learner and always ready for new challenges
- One of my strengths at work is quickly getting up-to-speed on technologies, techniques, tools, or skills that I’ve never encountered before
- Languages: english, spanish.
Timeline
Head Server
Serafina Italian Fine Dining
08.2023 - 06.2025Read More
Server
Cafe del mar
01.2020 - 08.2023Read More
Assistant Manager
World of Racing F1
09.2018 - 06.2019Read More
Univ of Cuza
Bachelor's from Journalism and Science Communication in Intellectual and Science
Read More