Danny Madison
Atlanta,GA
Summary
Hospitality professional with over fifteen years of experience in customer-facing roles. Passionate about creating memorable guest experiences and maintaining high standards of service.
Overview
11
11
years of professional experience
Work History
Restaurant Server
Carrabbas Italian Grill
Peachtree City, GA
10.2022 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service.
- Efficiently managed a section of five to seven tables, ensuring cleanliness and organization.
- Maintained knowledge of over fifty wines and cocktails.
- Anticipated guest needs and made personalized recommendations based on menu knowledge.
Restaurant Host
Taco Mac
09.2021 - 10.2022
- Welcomed guests and provided exceptional service during their dining experience.
- Managed the host stand and maintained the table sections.
- Took to-go orders by phone, answered customer questions, and informed guests of wait times.
- Ensured cleanliness of each section of the dining room prior to opening.
- Developed a complete working knowledge of the menus, menu ingredients and restaurant information.
Guest Service Agent and Concierge
Hilton Atlanta
Atlanta, GA
10.2015 - 08.2017
- Maintained cash bank of $1,500
- Assisted guests with check-ins, account inquiries, and any additional services needed in a hotel with a 1,200 room capacity.
- Responded to telephone calls, and email inquiries with efficiency and professionalism.
- Worked closely with guests, some VIP, or celebrity, with regard to discretion.
- Provided personalized recommendations for attractions and dining options in the area.
Data Analyst
Wencor Group
08.2017 - 03.2020
- Built library of over 100 models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Participated in requirements meetings and data mapping sessions to understand business needs.
Education
BBA -
Georgia State University
Atlanta, GA05-2018
Skills
- Customer service (15 years)
- Food & beverage computer systems
- Strong communication skills
- Detail-oriented
- Food safety
- Responsible beverage service
Timeline
Restaurant Server
Carrabbas Italian Grill
10.2022 - Current
Restaurant Host
Taco Mac
09.2021 - 10.2022
Data Analyst
Wencor Group
08.2017 - 03.2020
Guest Service Agent and Concierge
Hilton Atlanta
10.2015 - 08.2017
BBA -
Georgia State University