Danny Madison
Atlanta,GA
Summary
Hospitality professional with over fifteen years of experience in customer-facing roles. Passionate about creating memorable guest experiences and maintaining high standards of service.
Overview
11
11
years of professional experience
Work History
Restaurant Server
Carrabbas Italian Grill
2022.10 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service.
- Efficiently managed a section of five to seven tables, ensuring cleanliness and organization.
- Maintained knowledge of over fifty wines and cocktails.
- Anticipated guest needs and made personalized recommendations based on menu knowledge.
Restaurant Host
Taco Mac
2021.09 - 2022.10
- Welcomed guests and provided exceptional service during their dining experience.
- Managed the host stand and maintained the table sections.
- Took to-go orders by phone, answered customer questions, and informed guests of wait times.
- Ensured cleanliness of each section of the dining room prior to opening.
- Developed a complete working knowledge of the menus, menu ingredients and restaurant information.
Guest Service Agent and Concierge
Hilton Atlanta
2015.10 - 2017.08
- Maintained cash bank of $1,500
- Assisted guests with check-ins, account inquiries, and any additional services needed in a hotel with a 1,200 room capacity.
- Responded to telephone calls, and email inquiries with efficiency and professionalism.
- Worked closely with guests, some VIP, or celebrity, with regard to discretion.
- Provided personalized recommendations for attractions and dining options in the area.
Data Analyst
Wencor Group
2017.08 - 2020.03
- Built library of over 100 models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Participated in requirements meetings and data mapping sessions to understand business needs.
Education
BBA -
Georgia State University
Atlanta, GA2018-05
Skills
- Customer service (15 years)
- Food & beverage computer systems
- Strong communication skills
- Detail-oriented
- Food safety
- Responsible beverage service
Timeline
Restaurant Server
Carrabbas Italian Grill
2022.10 - Current
Restaurant Host
Taco Mac
2021.09 - 2022.10
Data Analyst
Wencor Group
2017.08 - 2020.03
Guest Service Agent and Concierge
Hilton Atlanta
2015.10 - 2017.08
BBA -
Georgia State University