JESSICA SCHMITT
Flushing
Summary
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Overview
8
8
years of professional experience
Work History
Fraud specialist
Discover Financial Services
08.2023 - 10.2024
- Assist card members with fraud inquiries, marking fraudulent transactions and getting the card member to correct department to help solve issue
- Connecting with each card member and resolving their issues
- During down time we work cases making sure they balance, all transactions are marked and checking merchant documents
- Also, in charge of sending reports every 2 hours
Lead Teller
Wesbanco Freeport
04.2019 - 02.2022
- Answered inquiries regarding checking and savings accounts and other related products.
- Process cash transactions accurately and in a timely manner.
- Review over/short reports.
- Prepare GL Reconciliation and in charge of retention
Lead Teller
First Choice America Credit Union
10.2016 - 04.2019
- Process all cash transactions in a correct and fast manner, issue money orders, help credit union members with all inquiries.
- Open new accounts, help members with IRA withdrawals, and online assistance.
- Kept tracking for insurance for car loans
Education
Associate degree - office administration, business management
Belmont Technical College
St. Clairsville, OH01.2010
High school or equivalent - Business Classes, College Prep Classes
Harrison Central High School
Cadiz, OH01.2006
Skills
- Proficient in Microsoft
- Willingness to Learn
- Fast learner
- Determined
- Cash Handling Accuracy
- Customer service
- Positive Attitude
- Trustworthy and Honest
- Attention to Detail
Timeline
Fraud specialist
Discover Financial Services
08.2023 - 10.2024
Lead Teller
Wesbanco Freeport
04.2019 - 02.2022
Lead Teller
First Choice America Credit Union
10.2016 - 04.2019
High school or equivalent - Business Classes, College Prep Classes
Harrison Central High School
Associate degree - office administration, business management
Belmont Technical College
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