Nautica Hendricks
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Digital Fraud Specialist
1st National Bank
11.2024 - Current
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
Esthetician
Major Vibezz
03.2020 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
Assistant Manager- Loan Consultant
American Financial Choice
05.2019 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Community Living Specialist
Eastern Seal Midwest
11.2022 - 08.2024
- Supported the professional development of fellow staff members through active participation in training sessions or workshops focused on best practices within the field of disability services.
- Maintained accurate records of participant progress towards goals while regularly reviewing data for adjustments or improvements in service delivery methods.
- Developed strong rapport with residents through consistent, empathetic communication and genuine interest in their personal lives.
- Strengthened relationships within the community by collaborating with local organizations, businesses, and resources to ensure successful inclusion of individuals with disabilities.
- Provided crisis intervention services when necessary to maintain resident safety while seeking appropriate long-term solutions for challenging situations.
- Enhanced daily living skills for individuals with disabilities through personalized coaching and hands-on assistance.
- Assisted individuals in achieving personal goals related to employment or education by providing necessary resources, support, and encouragement.
- Increased resident satisfaction by effectively addressing individual concerns and promoting open communication among staff, residents, and families.
Education
No Degree - Esthetic
The Ultimate Cosmo And Barber Academy
St Louis, MO05-2026
Associate of Arts - Business Management
South Western Illinois College
Granite City, IL05-2021
High School Diploma -
East St Louis Sr High
East St Louis IL05-2016
Skills
- Anti-fraud systems
- Transaction monitoring
- Banking operations
- Verbal and written communication
- Telephone and email etiquette
- Data analysis
- Call management
- Proficient in Microsoft
- VIP customer support
- Business consulting
- Teamwork and collaboration
- Time management
- Reliability
- Organizational skills
Timeline
Digital Fraud Specialist
1st National Bank
11.2024 - Current
Community Living Specialist
Eastern Seal Midwest
11.2022 - 08.2024
Esthetician
Major Vibezz
03.2020 - Current
Assistant Manager- Loan Consultant
American Financial Choice
05.2019 - 11.2024
No Degree - Esthetic
The Ultimate Cosmo And Barber Academy
Associate of Arts - Business Management
South Western Illinois College
High School Diploma -
East St Louis Sr High
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