Lizdanette Ramos Isern
Killeen,TX
Summary
Accomplished Senior Digital Fraud Specialist with a proven track record at First National Bank Texas, enhancing customer trust by significantly reducing fraud incidents. Expert in transaction monitoring, coupled with exceptional customer service skills. Demonstrated leadership in fostering team environments and streamlining operations for efficiency and integrity.
Overview
13
13
years of professional experience
Work History
Senior Digital Fraud Specialist
First National Bank Texas
06.2023 - Current
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
Assistant Manager
QuikTrip
03.2023 - 01.2024
- Cultivated cohesive team environment by providing clear direction and support.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Established open lines of communication with team for feedback and suggestions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Restaurant Manager
Ikebana Sushi Bars & Japanese Restaurants
04.2012 - 09.2015
- Oversaw daily operations for improved team cohesion and morale.
- Resolved customer complaints for improved dining experiences and loyalty.
- Fostered relationships with regular patrons, creating a welcoming atmosphere.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Education
High School Diploma -
Jose S. Alegria
Dorado, Puerto Rico05-2011
Skills
- Fraud prevention
- Anti-fraud systems
- Transaction monitoring
- Customer service
- Time management skills
- Work ethic and integrity
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Digital Fraud Specialist
First National Bank Texas
06.2023 - Current
Assistant Manager
QuikTrip
03.2023 - 01.2024
Assistant Restaurant Manager
Ikebana Sushi Bars & Japanese Restaurants
04.2012 - 09.2015
High School Diploma -
Jose S. Alegria
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