Jessica Schoep
Edgerton,MN
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Can manage schedules, resources, and stakeholders to achieve project goals effectively. Known for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Informatics Coordinator
Avera Health
06.2021 - Current
- Enhanced operational workflows by maintaining well-organized documentation systems and updating notes accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones and deadlines were met.
- Enhanced customer satisfaction by responding promptly to emails and addressing concerns professionally.
- Bridged 3rd party vendor relationships to secure best quality of services and products for organizational needs.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Developed comprehensive training materials for staff for multiple facilities.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflows.
- Enhanced CORE team communication by implementing daily meetings and discussing detailed project plans for implementation.
- Boosted team morale and productivity by organizing team-building activities and encouraging them to give feedback and express concerns.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Director of Quality & Risk Management
Pipestone County Medical Center
04.2018 - 06.2021
- Kept records of quality reports and statistical reviews
- Reviewed patient and employee interactions and activity reports to identify and address concerns
- Oversaw Infection Preventionist and HIM
- Supervised and guided inspectors, technicians and other staff
- Appraised customers' requirements and worked to maintain high satisfaction
- Completed various financial and quality audits for different departments
- Fielded customer complaints and rectified service issues
- Managed the recruitment and hiring of new employees
- Established product specifications and quality assurance practices
- Improved operations by working with team members and customers to find workable solutions
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Utilized Meditech EHR to compile data gathered from various sources
- Researched, interpreted and advised administration regarding compliance with laws and regulations related to hospital conditions of participation
- Wrote instructions for various departments on how to interpret and implement new guidelines set by CMS
- Assisted in developing remedial action plans when needed with managers
EMR Analyst
Pipestone County Medical Center
09.2015 - 06.2021
- Determined and implemented techniques to improve medical records retrieval process
- Set up patient charts and documented information in various company software
- Increased team efficiency by implementing many workflow process improvements across multiple departments
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Provided excellent service and attention to end users when face-to-face or through phone conversations
- Improved operations by working with team members and customers to find workable solutions
- Assisted in implementing Meditech Client Server May 2012 at PCMC
- Expanse SUR CORE team since beginning of implementation in 2015
RN Floor Nurse
Pipestone County Medical Center
09.2005 - 06.2021
- Interpreted and implemented individual care plans across Med/Surg, ER, OB, Same Day Surgery and Ambulatory care settings.
- Communicated with nursing personnel to enforce procedures, policies and regulations
- Completed required forms and chart documentation, including recording vital signs, medications and other information
- Initiated admissions, transitions and discharges by communicating with colleagues as well as patients and family members
- Used facility EMR system to update patient records, transmit prescriptions and transfer files.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues
Education
Associate of Science - Nursing
Minnesota West Community and Technical College
Worthington, MN01.2005
Skills
- Management/Director Level skill set
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Project coordination
- Presenting ideas and plans
- Process improvement
- Medical billing
Accomplishments
Certified Medical Surgical Registered Nurse
Health Informatics Certificate
Certification
- Completed Healthcare Risk Management certificate through American Hospital Association.
- Completed Healthcare Informatics Certificate
Phone
cell, 507-215-2952
Timeline
Clinical Informatics Coordinator
Avera Health
06.2021 - Current
Director of Quality & Risk Management
Pipestone County Medical Center
04.2018 - 06.2021
EMR Analyst
Pipestone County Medical Center
09.2015 - 06.2021
RN Floor Nurse
Pipestone County Medical Center
09.2005 - 06.2021
- Completed Healthcare Risk Management certificate through American Hospital Association.
- Completed Healthcare Informatics Certificate
Associate of Science - Nursing
Minnesota West Community and Technical College
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