Jessica Schuette
Grosse Pointe,MI
Summary
Dynamic leader in strategic client management and performance analysis, with a track record of driving over $100M in financial impact at Healthmine Inc. and WellCare/Meridian. Expertise in revenue expansion and KPI design emphasizes strong vendor relationships and growth-oriented strategies, resulting in exceptional client retention and significant cost savings.
Overview
9
9
years of professional experience
Work History
Manager of Operations, Vendor Management
Healthmine Inc.
11.2019 - 01.2025
- Successfully managed over 120 vendors, provided vendor oversight on services and performance while successfully creating foundational department and company-wide SOPs and processes
- Responsible for oversight for all contracts life-cycle and renewals, created and managed vendor scorecards providing metrics on pricing, performance, security, and performance against established KPIs, identified areas of improvement increasing vendor quality and delivery standards
- Expertise in cultivating and maintaining strong vendor relationships with external vendors, negotiating contracts, optimizing vendor performance driving cost savings
- Demonstrated success in driving cost reductions through vendor consolidation and contract renegotiation resulting in savings of over 100k in a single quarter
Manager, Client Services
Healthmine
01.2018 - 01.2019
- Solely responsible for managing a 13 million dollar book of business equalling the entire company's revenue stream, oversaw a team of five account managers with 100% employee and client retention
- Successfully drove revenue growth by overseeing client relationships, ensuring customer satisfaction, while strategically hiring, managing, and developing the team to achieve sales targets and performance goals
- All hires still retained and successful to this day
Account Manager, Client Services
HealthMine
01.2016 - 01.2018
- Individually managed the company's entire book of business amounting to 6 million in revenue with 100% client retention
- Created SOP's and processes for clients that millions of dollars in services would use to be successful
Senior Strategy & Data Coordinator
WellCare/Meridian
- Created end-of-year strategies across the organization for Medicare contracts amounting to over 100M in financial impact
- Created initiatives, data flows, and process improvement as part of a strategy team to impact star scores in 21 contracts
- Track and trend measure performance, provide root cause analysis, and create solutions to increase performance
- Act as key resource for stars training, stakeholder engagement, ongoing support and performance oversight
Data Management Coordinator
WellCare/Meridian
- Responsible for more than 40% of Meridian's HEDIS star rating through focused data collection resulting in a 3.5 star overall
- Assisted to devise overall work plans and strategy, department training, and contributed to Supplemental data
- Highest YoY increase within 21 contracts across the country
- Highest amount of Supplemental Data on Medicare LOB
Education
Bachelor of Arts - Psychology
Wayne State University
Detroit, MI04-2022
Skills
- Strategic Client Management
- Performance Analysis
- KPI Design
- Revenue Expansion
- Growth-Focused Revenue Planning
Timeline
Manager of Operations, Vendor Management
Healthmine Inc.
11.2019 - 01.2025
Manager, Client Services
Healthmine
01.2018 - 01.2019
Account Manager, Client Services
HealthMine
01.2016 - 01.2018
Senior Strategy & Data Coordinator
WellCare/Meridian
Data Management Coordinator
WellCare/Meridian
Bachelor of Arts - Psychology
Wayne State University
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