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Jessica Schultz
San Antonio,Texas
Summary
Professional with a strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Operations Supervisor
TJX Distribution Center
San Antonio, Texas
03.2026 - Current
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Led initiatives focused on enhancing workplace safety and compliance with industry regulations.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Retail Brand Location Manager
Aramark
San Antonio, Texas
02.2023 - 03.2026
- Multiple Concepts
- Managed on-site teams, ensuring adherence to safety protocols and operational standards.
- Oversaw budget management for location expenses, ensuring cost-effective solutions were implemented.
- Supervised team performance, fostering collaboration to enhance service delivery.
- Streamlined inventory management processes, reducing waste and improving cost control measures.
- Analyzed customer feedback to drive enhancements in service offerings and client satisfaction initiatives.
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with a well-trained, empowered team.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
- Controlled location operational expenses and maintained budgets through a balance of profit promotion and cost control.
- Built strong team through proactive recruitment and hiring strategies.
Food and Beverage Manager NF-3
DAVIS MONTHAN AIR FORCE BASE
Tucson, Arizona
06.2021 - 11.2021
- Oversaw daily operations of food and beverage services, ensuring compliance with health and safety regulations.
- Managed inventory control processes, optimizing stock levels and reducing waste across multiple outlets.
- Analyzed customer feedback to drive menu improvements, enhancing overall dining experience satisfaction.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Dining Room Supervisor
UNIVERSITY OF ARIZONA
Tucson, Arizona
08.2019 - 11.2020
- Supervised dining room operations to ensure compliance with health and safety standards.
- Coordinated dining room activities, optimizing workflow and enhancing guest experience.
- Maintained a clean and safe dining environment with regular inspections and thorough training of staff members.
Manager
Oreganos
Tucson, Arizona
01.2019 - 05.2019
- Facilitated cross-functional collaboration to achieve organizational goals and improve efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding an appropriate middle ground.
Teller
WELLS FARGO
Tucson, Arizona
06.2018 - 01.2019
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Maintained compliance with banking regulations and internal policies, safeguarding company assets.
- Collaborated with colleagues to resolve customer issues promptly, enhancing overall service quality.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
General Manager
Peter Piper Pizza
Tucson, Arizona
03.2006 - 06.2018
- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Implemented training programs to develop staff skills and improve team performance.
- Analyzed sales data to inform strategic decisions and optimize menu offerings.
- Established budgets and financial forecasts to ensure profitable store operations.
- Oversaw inventory management processes, reducing waste and improving supply chain efficiency.
- Fostered a positive work environment through effective communication and team-building activities.
- Developed and implemented strategies to increase sales and profitability.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Education
BS - Business Management and Leadership
Bellevue University
A.A - Logistics and Supply Chain Management
Pima Community College
Diploma -
Tucson High Magnet School
01.2008
Skills
- Safety oversight
- Employee development
- Customer relations
- Scheduling coordination
- Budgeting and cost control strategies
- Multitasking and organization
- Decision-making
- Microsoft office
- Coaching and mentoring
- Inventory management
- Scheduling
- Documentation and recordkeeping
- Payroll and budgeting
- Task delegation
Accomplishments
- Supervised a team of 25-100 team members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Service Excellence award.
- Completed manager training program.
- Successfully led and optimized operations for a business exceeding $3M+ in annual revenue.
- Created a manager resource guide to strengthen manager performance and improve consistency across teams and operations.
Certification
- Manager SERV Safe
- Leadership essentials
- Marketing and Merchandising
- Operation and Performance Management
Languages
English – Advanced
Timeline
Operations Supervisor
TJX Distribution Center
03.2026 - Current
Retail Brand Location Manager
Aramark
02.2023 - 03.2026
Food and Beverage Manager NF-3
DAVIS MONTHAN AIR FORCE BASE
06.2021 - 11.2021
Dining Room Supervisor
UNIVERSITY OF ARIZONA
08.2019 - 11.2020
Manager
Oreganos
01.2019 - 05.2019
Teller
WELLS FARGO
06.2018 - 01.2019
General Manager
Peter Piper Pizza
03.2006 - 06.2018
A.A - Logistics and Supply Chain Management
Pima Community College
BS - Business Management and Leadership
Bellevue University
Diploma -
Tucson High Magnet School