Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Jessica Schwartz

Ridgeland,Mississippi

Summary

With a robust background in program implementation, event management, operations management, and leadership, I bring proven interpersonal, organizational, problem-solving, and decision-making skills to any professional setting. Notably results-oriented, I thrive in crisis-rich environments, adept at fostering productive relationships with senior executives, management teams, staff, clients, and elected officials. Additionally, my extensive experience includes successful supervision of sizable teams, with a track record of managing and mentoring up to thirty employees.

Overview

26
26
years of professional experience

Work History

Senior Operations Manager

Aqua The Day Spa
01.2007 - Current
  • Manage and supervise staff of 30 full-time and contract employees including timesheet and payroll management.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Optimized supply chain operations, establishing strategic partnerships with key suppliers for cost savings and improved lead times.
  • Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
  • Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Spearheaded process improvements to reduce errors and increase overall quality in operations management.
  • Implemented data-driven decision making to inform business strategies and drive operational excellence.
  • Boosted employee retention rates through development of positive work culture, fostering teamwork, open communication, and professional growth opportunities.
  • Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.

Sales Consultant/Manager

Latitudes by Griffin & Egger
01.1998 - 01.2007

Marketing Consultant

Super Talk Mississippi
01.2004

Assistant to the Campaign Manager

Jim Hood for Attorney General Campaign
01.2003 - 12.2003
  • Directed workload of 100 volunteers sending mail-outs, working fundraisers and other assignments in victorious statewide campaign; supervised campaign office staff in performance of multiple projects
  • Scheduled advertisement 'buy times' from broadcast media; collaborated with national consultants to formulate strategy
  • Coordinated fundraising events ranging from 20 to 2000 attendees
  • Prepared and entered data for mail-merged correspondence, including event invitations and donation acknowledgements/appreciation; wrote and 'blast faxed' press releases
  • Received, logged and deposited funds raised, which totaled approximately $1.3 million.

Education

Associate Degree in Nursing -

Hinds Community College
Jackson, MS

Bachelor of Business Administration -

University of Mississippi
Oxford, MS

Skills

  • Program Implementation
  • Event Promotion
  • Inventory Tracking and Management
  • Business Growth Initiatives
  • Operations Management
  • Budget Administration
  • Hiring and Onboarding
  • Client Account Management
  • Schedule Management
  • Payroll Administration and Timekeeping
  • Proficient in Microsoft Word and Excel
  • Sales Tracking

Volunteer Experience

  • Junior League of Jackson, Jackson, MS, - Served as a Member - Active, 2011-2018
  • Mississippi Leukemia and Lymphoma Society, Jackson, MS - Served as a Member - Board of Directors, 2004
  • Mississippi State Veterans' Home, Oxford, MS - Activities/Recreation Coordinator, 2002-2003
  • University of Mississippi Medical Center, Jackson, MS - Medical Assistant, 1997-1998

Timeline

Senior Operations Manager

Aqua The Day Spa
01.2007 - Current

Marketing Consultant

Super Talk Mississippi
01.2004

Assistant to the Campaign Manager

Jim Hood for Attorney General Campaign
01.2003 - 12.2003

Sales Consultant/Manager

Latitudes by Griffin & Egger
01.1998 - 01.2007

Associate Degree in Nursing -

Hinds Community College

Bachelor of Business Administration -

University of Mississippi

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Jessica Schwartz