Jessica Schwartz
Lincoln Park,Mi
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Dispatcher
National Trails Transportation
Livonia, Michigan
09.2024 - Current
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Recorded attendance of employees of the location
- Recorded data for student attendance for billing purposes.
- Communication with schools for change in students transportation.
- Special needs transportation.
School Bus Monitor
METS
Woodhaven , MI
06.2024 - 09.2024
- Communicated with parents regarding any concerns about their child's behavior on the bus.
- Provided assistance to disabled students when getting on and off the bus.
- Assisted in loading and unloading of passengers including helping young children with their safety belts.
- Maintained order and discipline among passengers during trips
School Bus Monitor
First Student Transportation
Dearborn, MI
07.2023 - 05.2024
- Accompanied driver and children on bus route to keep students safe and protected.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
- Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
- Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
Data Entry Specialist
city staffing
Romulus, MI
04.2023 - 05.2023
- Completed accurate and efficient data entry and database updates to support business operations.
- Identified, corrected and reported data entry errors.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
- Proofread and edited documents to correct errors.
Trucking Dispatcher
Greatway Transportation
Romulus, MI
02.2023 - 03.2023
- Advised personnel about accidents, weather conditions.
- Relayed work orders, messages or information using telephones or two-way radios.
- Documented services performed, operations information and dispatch details in system.
- Dispatched drivers to meet daily delivery needs for company customers.
Dispatch Supervisor
National Trails
Lincoln Park, MI
08.2022 - 01.2023
- Report delays, accidents or other traffic and transportation situations.
- Plan out driver routes ahead of time, which cut down on mileage and reduced costs
- Utilize various software systems to facilitate movement, planning and scheduling.
- Supervise driver dispatching, route planning and vehicle tracking for over 15 drivers.
- Direct Drivers on the road through 2 way radio.
Biller
Northwest Labs
Southfield, MI
04.2021 - 08.2022
- Investigated and resolved issues to maintain billing accuracy.
- Verified insurance eligibility for patients by calling appropriate parties.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Maintained confidentiality on all patient record data.
Education
Some College (No Degree) - Medical Insurance Billing
Dorsey School
Woodhaven, Mi09.2020
Skills
- Delegating Work
- Continuous Improvement
- Team Collaboration
- Problem Solving
- Dispatch Recordkeeping
- Verbal and Written Communication
- Customer Contact
- Adding, Calculating and Billing Machines
- Relationship Building
- Billing Data Verification
- Spreadsheet Management
- Patient Information Management
- Strong Work Ethic
Affiliations
- Perfect Attendance
- The Great Start Scholarship
- Director's List
- Attendance Excellence
- Verification of HIPPA Training
- Certification of Achievement
- NHA Certified
Timeline
Dispatcher
National Trails Transportation
09.2024 - Current
School Bus Monitor
METS
06.2024 - 09.2024
School Bus Monitor
First Student Transportation
07.2023 - 05.2024
Data Entry Specialist
city staffing
04.2023 - 05.2023
Trucking Dispatcher
Greatway Transportation
02.2023 - 03.2023
Dispatch Supervisor
National Trails
08.2022 - 01.2023
Biller
Northwest Labs
04.2021 - 08.2022
Some College (No Degree) - Medical Insurance Billing
Dorsey School