Jessica Schwartz
St. Cloud,MN
Summary
Dedicated caregiver with extensive experience in delivering patient-centered care in dynamic environments. Proficient in assisting with daily living activities, monitoring vital signs, and providing compassionate emotional support to enhance patient well-being. Committed to fostering team collaboration and achieving optimal health outcomes through effective communication and problem-solving skills. Highly reliable and adaptable, with a strong ability to utilize medical equipment and adhere to individualized care plans.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Country Manor Campus
04.2019 - Current
- Help residents with Activities of Daily Living. Assist residents to become independent with walks and daily cares.
- Deliver food and linens. Create a clean-living environment for residents to move around safely. Creating a home environment.
- Provide cleanliness, washing hands, wearing masks, and bathing.
- Coordinate their schedule with their meals and activities. Facilitate between nursing staff and therapy concerns and needs.
- Accommodating to all staff in requirements of their care plan independently and as a team.
- Supported needs of 10+ residents under long-term care.
Data Entry Office Receptionist
National Home Health Care Transportation
04.2018 - 05.2019
- Complete reports, input data.
- Answer phone calls, respond to complaints, and provide information related to rides.
- Provide office support, help when needed.
- Maintained up-to-date client records in electronic database, enhancing accuracy and accessibility of information.
- Coordinated communication between clients, drivers, and healthcare providers to optimize service delivery.
- Mentored new reception staff on best practices for customer service and office operations.
- Enhanced customer satisfaction by promptly answering incoming calls and directing them to the appropriate department.
Waitress Cashier
Bonanza Steakhouse
03.2013 - 01.2018
- Consistently provided professional, friendly and engaging service.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Resolved guest complaints quickly and efficiently.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Assisted co-workers whenever possible.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Effectively listened to, understood and clarified guest concerns and issues.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Bussed and reset tables and kept dining room and work areas clean.
- Supported needs of 8 - person wait staff who attended to specific needs of countless customers daily for Steakhouse restaurant with social relevancy and intentionality.
Education
High School Diploma -
St. Cloud Technical High School
St. Cloud, MN01.2013
Skills
- Time Management
- Compassionate
- Safety precautions
- Electronic charting
- Patient-focused care
- Medical terminology
- Companionship and emotional support
- Healthcare ethics
- Inpatient care and geriatric care
- Valid Minnesota driver's license
- Care plan implementation
- Activity and meal planning
- General housekeeping
- Infection control procedures
- CNA certification
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Country Manor Campus
04.2019 - Current
Data Entry Office Receptionist
National Home Health Care Transportation
04.2018 - 05.2019
Waitress Cashier
Bonanza Steakhouse
03.2013 - 01.2018
High School Diploma -
St. Cloud Technical High School