Jessica Segura
South Milwaukee,WI
Summary
Compassionate Certified Nursing Assistant with extensive experience at Franciscan Villa, skilled in direct patient care and HIPAA compliance. Proven ability to enhance patient comfort and dignity while fostering strong relationships. Recognized for meticulous documentation and promoting independence, ensuring optimal health outcomes through attentive support and emotional care.
Knowledgeable CNA with solid foundation in patient care and support. Proven ability to assist in various medical procedures and enhance patient comfort. Demonstrated efficiency in managing patient records and collaborating with healthcare teams.
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Resident Care Technician-ADV
Southern Wisconsin Center for the Developmentally Disabled
04.2010 - Current
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Efficiently coordinated transportation services for medical appointments or off-site events, ensuring timely arrival and departure of residents as needed.
- Maintained a safe living environment for residents by conducting regular safety checks and reporting hazards or potential risks.
- Collaborated with nursing staff to develop individualized care plans tailored to each resident''s specific needs.
- Promoted resident independence through assistance with daily living activities such as grooming, dressing, and mobility support.
- Successfully managed challenging behaviors exhibited by some residents using de-escalation techniques and nonverbal communication strategies.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Supported needs on average of 10 + residents under long-term care and short-term care.
Certified Nursing Assistant
Franciscan Villa
04.2025 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Completed activities of daily living for patients unable to self-care and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Supported needs of 50+ residents under long-term care.
Caregiver
LK Choice
10.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Restaurant Manager
McDonald's
05.1999 - 07.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Fostered positive work environment, leading to decrease in staff turnover.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Certified Nursing Assistant
Clement Manor
10.2008 - 04.2010
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Supported needs of 50+ residents under long-term care.
Education
High School Diploma -
James Madison High School
Norcross, GA12.2008
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- CNA certification
- Patient relations
- Companionship and emotional support
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant
Franciscan Villa
04.2025 - Current
Caregiver
LK Choice
10.2023 - Current
Resident Care Technician-ADV
Southern Wisconsin Center for the Developmentally Disabled
04.2010 - Current
Certified Nursing Assistant
Clement Manor
10.2008 - 04.2010
Restaurant Manager
McDonald's
05.1999 - 07.2013
High School Diploma -
James Madison High School
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