Amber Stewart

• Supervised a care team to support the daily needs of clients with developmental disabilities
• Managed attendance of staff, responsible for scheduling, training and time card reporting
• Worked as a liaison between multiple agencies to ensure a quality continuum of care with clients
• Recorded daily interventions within a medical documentation database
• Administered medications, certified in CPR and First Aid
• Managed client funding
• Worked with clients to develop independent living skills
• Provided crisis management and intervention during emergency situations.

• Assisted clients with permanent housing transitions.
• Educated clients on  resources, services and programs to maximize well being. 
• Partnered with social welfare agencies and doctors to implement care plans.
• Educated clients on lease and rental agreements.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

• Fostered relationships with product owners, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes. 
• Built customer loyalty and strength by finding solutions to customers needs. 
• Investigated technical issues using knowledge base to complete timely resolutions.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests, problems and solutions through Sales Force.
• Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.

•  Implemented Missouri TIP certification to help young people connect to therapeutic and healthcare services with an emphasis in recovery through sharing lived experience.
• Worked with grant based housing initiatives, helped young people apply to medicaid, SSI, additional housing programs, engage in recreational activities, vocational services, navigate the legal system, role-model appropriate social behavior and create treatment plans based on youth determined goals while working in conjunction with recovery coaches, therapists, psychiatrists and the Truman behavioral health treatment team.
• Facilitated and chaired the youth organization HOPE (Helping Our Peers Excel). 
• Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals. 
• Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
• Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care.
• Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
• Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.

Worked in collaboration with the store manager as a key holder to ensure staffing and daily operations went smoothly.

Supervised a team of 2 to 6 workers including scheduling

Served and memorized a wide range of ice cream flavors to customers while maintaining a friendly and engaging demeanor.

Assisted in making ice cream as well as waffle cones

Processed cash and credit card transactions accurately, resulting in zero discrepancies.

Assisted in opening and closing procedures, including cleaning and sanitizing the ice cream shop.

Collaborated with colleagues to ensure consistent and timely delivery of orders during peak hours.

Managed inventory and restocked ice cream supplies as needed, ensuring uninterrupted service to customers. 

Proactively addressed customer inquiries and resolved issues, resulting in positive feedback and increased customer loyalty.