JESSICA SELBURG
Conroe,TX
Summary
Proactive, goal-oriented professional recognized for exceptional time management and problem-solving abilities. Known for reliability and adaptability, with a swift capacity to learn and implement new skills that enhance team dynamics and productivity. Committed to leveraging these strengths to drive team success and contribute meaningfully to organizational growth. Eager to embrace new challenges and foster an environment of collaboration and innovation.
Overview
12
12
years of professional experience
Work History
Caregiver
Created to Care
02.2023 - Current
- Support clients in their daily living activities, including bathing, dressing, and meal preparation, to promote their overall well-being.
- Observe and record clients' health conditions, relaying any changes to healthcare professionals or family members.
- Provided compassionate support to clients, ensuring comfort and well-being in daily activities.
Patient Service Representative
Guam Regional Medical City
06.2018 - 11.2021
- Welcome and support patients through the registration process, appointment scheduling, and addressing inquiries to facilitate a seamless healthcare experience.
- Ensure patient records are accurately maintained and manage insurance verification and billing procedures.
- Filed and maintained patient records in accordance with HIPAA regulations.
Front Office Manager
Pacific Star Resort & Spa
01.2017 - 06.2018
- Supervise and manage front desk operations, including staff scheduling, guest check-in/out, and resolving guest complaints.
- Coordinate with other departments to ensure guest satisfaction and address any operational issues.
- Trained and mentored new front desk staff, fostering a collaborative team environment.
- Managed inventory of office supplies, optimizing resource allocation and reducing waste.
Guest Service Officer
Hyatt Regency Hotel
03.2014 - 03.2016
- Provide exceptional guest services, including check-ins, addressing inquiries, and ensuring guest satisfaction throughout their stay.
- Handle guest concerns and resolve issues promptly, ensuring a seamless and enjoyable experience.
- Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
- Managed concierge services, making arrangements for dining, entertainment, and travel as requested by guests.
Education
Technical Diploma - Information Technology Security & Administration
MyComputerCareer
Texas10.2024
Skills
- Hardware Installation, Hardware Troubleshooting, POS Systems, (OS) Operating System Installation, System Configuration, Imaging, Mac OS, Chrome OS, Android OS, Linux OS, Software Troubleshooting, Mobile Devices, Malware, Networking, TCP/IP, WIFI, SOHO, Virtualization, Cloud Computing, Command Line, Client Support, Customer Service, Digital Marketing, Leadership, Communication, Azure AI, Linux Troubleshooting
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Strong ethics
- Relationship building
- Verbal and written communication skills
- Documentation
- HIPAA compliance
Timeline
Caregiver
Created to Care
02.2023 - Current
Patient Service Representative
Guam Regional Medical City
06.2018 - 11.2021
Front Office Manager
Pacific Star Resort & Spa
01.2017 - 06.2018
Guest Service Officer
Hyatt Regency Hotel
03.2014 - 03.2016
Technical Diploma - Information Technology Security & Administration
MyComputerCareer
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