Jessica Seldner
Las Vegas,NV
Summary
Well versed supervisor with an extensive background in the Hospitality Industry ranging from Front Desk, Food & Beverage, Hotel Operations etc. Proven customer service skill set with goal of providing the best possible experience for guests. Family oriented, hardworking and takes/delivers instructions efficiently.
Overview
11
11
years of professional experience
Work History
Front Desk Assistant Supervisor
South Point Casino & Hotel
Las Vegas, NV
06.2021 - Current
- Check in guests. Answer and address any questions related to the check-in process.
- In charge of billing, i.e., posting charges, updating accounts, and final charges during checkout.
- Coordinate with in-house departments to resolve any building or room issues.
- Supervise day-to-day operations in relation to any and all front desk activities.
- Address any and all guest complaints in a timely and professional manner.
- Ensure all security procedures are followed in the event an incident presents itself.
- Train new employees in proper desk operations/ customer service techniques.
- Complete administrative tasks, i.e., preparing/filing reports, maintaining important files and delivering updates on occupancy and revenue.
Warehouse Associate
Amazon
Las Vegas, NV
11.2020 - 06.2021
- Prepared merchandise for distribution to customers.
- Organize shipments using special equipment in order to meet production targets.
- Load and unload trucks.
Spa Receptionist
The M Hotel
Las Vegas, NV
06.2019 - 03.2020
- Greeted guests and members upon arrival to create positive first impressions.
- Guided customers through facility tours, explaining spa resources and amenities.
- Ensure client special requests were addressed immediately to ensure an overall experience.
- Schedule, maintain, and update appointment calendars.
Pool Cocktail Server
The Signature At Mgm Grand
Las Vegas, NV
02.2019 - 06.2019
- Maintained accurate cash-handling practices while efficiently serving customers.
- Provided drinks, both alcoholic and non-alcoholic, during high-volume events.
- Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options.
Pool Server/Hotel Operator
Siverton Casino
Las Vegas, NV
04.2016 - 02.2018
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Input and confirmed reservations for guests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted staff by serving food and beverages as well as bussing tables.
- Operated cash registers to accept payments for food and beverages.
- Greeted visitors, assisted by answering general questions, and directed them to the desired office.
Lifeguard
Luxor hotel and casino
Las Vegas, NV
02.2014 - 02.2016
- Monitored all swimmers to ensure that safety protocols are followed.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Monitor guests' behaviors for safety violations. Implements steps and procedures to ensure violations do not process.
- Alerted patrons of storm conditions and directed them to exit the water immediately during local severe weather situations.
- Administered first aid and CPR in response to life-threatening situations.
Education
High School Diploma -
Liberty High School
Henderson, NV05.2012
Skills
- Effective planning
- Complaint resolutions
- Excellent communication
- Multitasking and organization
- Hospitality services
Timeline
Front Desk Assistant Supervisor
South Point Casino & Hotel
06.2021 - Current
Warehouse Associate
Amazon
11.2020 - 06.2021
Spa Receptionist
The M Hotel
06.2019 - 03.2020
Pool Cocktail Server
The Signature At Mgm Grand
02.2019 - 06.2019
Pool Server/Hotel Operator
Siverton Casino
04.2016 - 02.2018
Lifeguard
Luxor hotel and casino
02.2014 - 02.2016
High School Diploma -
Liberty High School