Jessica Sells
Cleveland,TN
Summary
Detail-oriented library professional specializing in reference materials. Always looking for ways to improve processes and help patrons. Dedicated to keeping materials and facilities clean and orderly.
Overview
17
17
years of professional experience
Work History
Reference Aid
Cleveland Public Library
10.2023 - Current
- Patron service, shelving books, media patron service.
- Responded to customer calls and emails to answer questions about products and services.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Photographer
Jessica Tucker Photography
08.2010 - Current
- Photographing clients in different locations, editing images and creating media for clients.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos from different angles and perspectives to capture perfect images.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Monitored trends in photography to stay current in industry.
- Conducted pre-shoot consultations to discuss clients'' needs and preferences for optimal results.
- Leveraged camera gear and equipment to express creative vision.
- Customized photography strategies based on intended use and client preferences.
- Assisted clients with creative ideas for photography needs.
Server
O'Charley's restaurant
01.2007 - 09.2011
- Customer service, opening and closing duties, seating customers, and To Go server.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
Education
Social Work
Cleveland State Community College
05.2005
Skills
- Social Work Background
- Decades in customer service
- Photography expertise
- Library experience
- Public Service Orientation
- Subject specialization
- Research expertise
- Information Literacy
- Clear Communicator
- Cataloging proficiency
- Schedule Management
- Library management systems
- Equipment Configuration
- Social Media Promotion
- Library Instruction
- Adobe Creative Cloud proficiency
- Problem-solving skills
- [Software] expertise
Personal Information
Title: librarian/photographer/social work background
Timeline
Reference Aid
Cleveland Public Library
10.2023 - Current
Photographer
Jessica Tucker Photography
08.2010 - Current
Server
O'Charley's restaurant
01.2007 - 09.2011
Social Work
Cleveland State Community College