Jessica Serpa
Cranston
Summary
Dedicated professional with 7.5 years in customer service and document management. Proven track record in resolving customer complaints and streamlining processes, leading to improved client satisfaction and operational efficiency. Excels in team collaboration and organization to support company objectives.
Overview
2027
2027
years of professional experience
Work History
Outpatient Service Representative
Rhode Island Hospital
Cranston
02.2014 - Current
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Hear and resolve complaints from customers or the public.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine answers to questions from customers or members of the public.
Document Management Specialist
Rhode Island Hospital
Providence
2013 - Current
- Operates the largest fax inbox single handedly
- Organized paper files by date, type, or other criteria as directed by departmental guidelines.
- Analyzed current workflows and identified areas where improvements could be made.
- Provided support in the development and maintenance of electronic data storage solutions.
- Utilized scanning technology to process incoming documents.
- Implemented new systems for managing digital assets such as images, audio, video.
Education
High School Diploma -
Cranston East
Cranston, RI06-2004
Skills
- Great organization skills
- Works well with others
- Enjoys people
- Team collaboration
- Detail orientation
Timeline
Outpatient Service Representative
Rhode Island Hospital
02.2014 - Current
Document Management Specialist
Rhode Island Hospital
2013 - Current
High School Diploma -
Cranston East