Summary
Overview
Work History
Skills
Timeline
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Jessica Serrano

New Hartford,CT

Summary

Organized Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Motivated by environments that encourage growth and improvement. Personable professional focused on comprehensive, life-based approaches to education. Energetic problem-solver, skill-builder and conflict resolver. Talented at de-escalating situations to provide optimal outcomes.

Overview

4
4
years of professional experience

Work History

Food & Beverage Supervisor

Ski Sundown
New Hartford, CT
12.2024 - 04.2025
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Audited cash drawers at the end of each shift to verify accuracy of transactions.
  • Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.

Paraprofessional

Simsbury Public Schools
Simsbury, CT
08.2024 - Current
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Applied positive reinforcement to redirect negative behaviors.
  • Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
  • Provided guidance to students in the classroom setting.

Teaching Assistant

Granby Public School District
Granby, Connecticut
09.2023 - 06.2024
  • Assisted teachers in creating lesson plans and providing instructional materials.
  • Supervised students in the classroom, cafeteria, hallways and common areas.
  • Provided one-on-one support for special needs students.
  • Assisted with the development of Individual Education Plans.
  • Maintained a safe environment for all students while adhering to school policies and procedures.
  • Established positive relationships with students, parents, fellow teachers and school administrators.

Store Support Supervisor

Whole Foods Market Inc
Avon, CT
08.2022 - 09.2023
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired team members.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Meticulously executed cash office functions.

Patient Services Specialist

Select Medical
Avon, CT
06.2021 - 12.2022
  • Oversee patient registrations by collecting information, verifying benefits and submitting paperwork to insurance companies.
  • Schedule patient appointments and monitor calendars.
  • Manage office paperwork, including faxing/scanning/filing documents.
  • Track office supply stock and place orders for supplies and therapy equipment.
  • Close out PO’s upon order delivery.
  • Compose nightly audit reports and reconcile charges daily.

Skills

  • Interpersonal Communication
  • Critical Thinking
  • Problem Solving
  • Retail/Customer Service
  • Bilingual (Spanish Fluency)
  • Behavior Management

Timeline

Food & Beverage Supervisor

Ski Sundown
12.2024 - 04.2025

Paraprofessional

Simsbury Public Schools
08.2024 - Current

Teaching Assistant

Granby Public School District
09.2023 - 06.2024

Store Support Supervisor

Whole Foods Market Inc
08.2022 - 09.2023

Patient Services Specialist

Select Medical
06.2021 - 12.2022

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Jessica Serrano