JESSICA SERRATO
CASTAIC,CALIFORNIA
Summary
To secure a challenging position in a reputable organization, where I can expand my learning, knowledge and skills. To provide, and exercise my training, skills and abilities in exchange. While making a significant contribution to the success of the company and myself. Through my experiences and education, I have developed communication skills appropriate for work environment. I can clearly convey points to different audiences, while being and adapting to my surroundings. I’m also a good listener which aids in my ability to understand a situation and prepare an appropriate response.
Overview
2026
2026
years of professional experience
Work History
Personal Assistant
The Valero Law Group
12.2023 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to personal and company operations.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Facilitated smooth business transactions through diligent management of invoices, expense reports, and budget tracking.
- Booked various Dr. appointments and scheduled medication pick up on a monthly bases.
- Maintained appropriate filing of personal and professional documentation.
Property Manager
45 E Julian Street LLC
03.2024 - Current
- Inspected grounds and facilities to identify necessary repairs.
- Managed operations, maintenance and improvement of properties.
- Collected rent, deposits and payments from tenants.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Regularly updated tenants on upcoming events or changes happening within the building.
- Facilitated open communication between management and tenants, resolving disputes fairly and efficiently.
- Negotiated contracts with vendors, securing cost-effective services for building maintenance.
- Implemented key card access system, increasing security and convenience for tenants.
- Oversaw installation of high-efficiency heating and cooling systems, reducing energy costs.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Marketing Associate
The Valero Law Group
04.2024 - Current
- Negotiated favorable advertising rates with various media outlets to maximize ROI.
- Worked on media script and or advertising Billboard design.
- Negotiated advantageous contracts for clients by leveraging long-standing relationships within the industry.
- Collaborate with voice talent to promote the companies brand and message.
- Tuned in to Radio to listen and insure the companies advertisement was broadcasted at specify times.
Bilingual Customer Service Specialist
Greenweb Properties
11.2019 - 02.2022
- Handled a high volume of customer per day
- Assist customer across multiple different channels through Email, Live Chat, Amazon review center and phone calls
- Respond to Customer Inquiries by Answering both general/specific customer questions about the company’s products/services
- Troubleshoot tech problems by Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers
- Handle complaints to building strategies for improving the overall customer experience and fostering loyalty.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Developed customer service improvement initiatives that decreased customer wait times.
Associate Buyer
Aero Engineering & Manufacturing
- Maintained timely product deliveries by effectively communicating with vendors, merchants and distribution center.
- Negotiated pricing for materials and supplies from vendors to secure best value.
- Prepared in-depth reports regarding orders, sales and costs and distributed weekly to appropriate management staff.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Communicated with suppliers to negotiate best pricing on tools and materials.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Education
Early Childhood Education
College of The Canyons
Bilingual Instructional Assistant
Golden Oak Adult School
Santa Clarita, CAPhysical Therapy Assistance
Southern California Health Institute
Reseda, CAEarly Childhood Education
Los Angeles Mission College
High School Diploma -
Heritage High School
Brentwood, CA1.2014
Skills
- Fluent in both English and Spanish
- Great with scheduling and meeting deadlines
- High energy, and positive mind set
- Work well with others and alone
- Patience when necessary
- Easily adapt to my environment and my surroundings
- Effective Written and Verbal Communication
- Project Management
- Good Communication Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balancePersonal development programs401k matchStock Options / Equity / Profit SharingPaid time off4-day work weekQuote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Marketing Associate
The Valero Law Group
04.2024 - Current
Property Manager
45 E Julian Street LLC
03.2024 - Current
Personal Assistant
The Valero Law Group
12.2023 - Current
Bilingual Customer Service Specialist
Greenweb Properties
11.2019 - 02.2022
Associate Buyer
Aero Engineering & Manufacturing
Early Childhood Education
College of The Canyons
Bilingual Instructional Assistant
Golden Oak Adult School
Physical Therapy Assistance
Southern California Health Institute
Early Childhood Education
Los Angeles Mission College
High School Diploma -
Heritage High School
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