Joann Wolfe
Athens,OH
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overall, a reliable, mature and hard working individual with 27 years of experience to enhance the success of your business.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Dale's Valero/Plains Valero And City Limits Valero
Athens , Ohio
1994.06 - 2021.12
- Managed employee reviews, training, schedules and vendor contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs and managed delivery schedules to improve overall profitability.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Performed routine building maintenance, such as lighting replacement, overall store safety and cleanliness and keeping all outside areas free from debris and hazards.
- Performed routine fuel pump maintenance, replacing pump nozzles and hoses, as well as replacing pump fuel filters at 6 month intervals.
- Completed daily financial reports and reconciliations as well as making bank deposits.
- Hired and trained new personnel as needed, as well as discharging unsatisfactory employees.
- Weekly employee scheduling.
Education
Bachelor of Arts - Graphic Design And Illustration
Ohio University School of Fine Arts
Athens, OH06.1994
High School Diploma -
Federal Hocking High School
Stewart, OH06.1990
Skills
- Human Resources Oversight
- Financial Statement Review
- Management Training
- Performance Monitoring and Evaluation
- Originality and Creativity
- Supplier Monitoring
- Sales Tracking
- Records Organization and Management
- Hiring and Onboarding
- Sales Promotion
- Profit and Loss Control
- Maximizing Profitability
Certification
- Certified Underground Tank Operator Class I and II, Certified by the Bureau of Underground Tank Commission of Ohio
Personal hobbies include singing in a band, creating custom artwork and collecting various antiques
I am the lead singer of Changing Tymz, a rock band with a focus on positive message lyrics and killer melodies. I enjoy painting and drawing custom artwork as a hobby and also make money as a side gig. I recently have become interested in Asian antiques as well as other various antiques, and enjoy the craftsmanship of the pieces. From time to time, I do enjoy riding my Harley-Davidson Fat Boy motorcycle, when the weather is permitting.
Timeline
General Manager
Dale's Valero/Plains Valero And City Limits Valero
1994.06 - 2021.12
Bachelor of Arts - Graphic Design And Illustration
Ohio University School of Fine Arts
High School Diploma -
Federal Hocking High School
- Certified Underground Tank Operator Class I and II, Certified by the Bureau of Underground Tank Commission of Ohio
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