Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA SHAINHEIT

Ewing,NJ

Summary

Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring high levels of customer satisfaction and loyalty. Collaborative team player who adapts easily to changing needs and consistently focuses on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting both customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Plan Risk Coordinator

NJCRIB
12.2023 - Current
  • Process high volume of workers compensation applications while checking for miscalculations and errors with extreme detail.
  • Thoroughly review applicant's file for ownership information and policy history to ensure all NJCRIB manual rules are being followed
  • Learned and adapted quickly to new technology and software applications.
  • Communicate with insurance agents to establish strong relations while providing excellent customer service
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.


Restaurant Team Member

Harvest
01.2021 - 12.2023
  • Provide efficient, detailed restaurant service which has further enhanced my multitasking, sales, and communication skills
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Office Assistant

Farmer's Insurance
01.2020 - 01.2022
  • Successfully delivered excellent customer service to all clients
  • I helped navigate client's online accounts via phone for better use of self-service tools
  • As an OA I proactively responded to a high volume of incoming emails to expedite the needs of customers and contacted other departments within Farmer's to find better solutions for every customer's issues

Holistic Team Member

Black Forrest Acres
01.2013 - 01.2016
  • As a holistic team member, I guided and educated customers on specific supplements, products, and healthy food alternatives to sell the proper items
  • Upon doing so, I learned an abundance of information that turned into a deep passion for healthy living

Education

Associate of Arts - Liberal Arts

Mercer County Community College, West Windsor NJ
08-2021

Skills

  • Time Management
  • Attention to Detail
  • Extremely Adaptable to both Environments and Technology
  • Proficient Communication, both Written and Verbal
  • Teamwork and Collaboration
  • Analytical Thinking
  • Interpersonal Skills
  • Cultural Sensitivity

Timeline

Plan Risk Coordinator

NJCRIB
12.2023 - Current

Restaurant Team Member

Harvest
01.2021 - 12.2023

Office Assistant

Farmer's Insurance
01.2020 - 01.2022

Holistic Team Member

Black Forrest Acres
01.2013 - 01.2016

Associate of Arts - Liberal Arts

Mercer County Community College, West Windsor NJ
JESSICA SHAINHEIT