Jessica Shank
5168 Pipers Gap Road Galax,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Service Manager/Office Assistant
Food Lion
05.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Prepared cash and other reports for management.
- Originally hired as a sales associate and promoted to current position in May, 2022.
Child Protective Services Intern
Lynchburg Child Protective Services
01.2023 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted interviews with parents and children and provided observations to senior staff.
- Identified available resources to parents and assisted in obtaining those services.
Resident Shepherd
Liberty Univ.'s Office Of Spiritual Development
08.2021 - 05.2023
- Managed day-to-day operations, working efficiently and productively with seven team members and reported results to upper leadership.
- Oversaw 76 residential students, helping them to integrate into campus life and initiating opportunity for spiritual growth.
- Organized environments for critical thinking and team building.
Education
Bachelor of Science - BS Degrees in Business Admin. And Social Work
Liberty University
Lynchburg, VA05.2023
Associate of Arts - General Studies
Wytheville Community College
Wytheville, VA05.2019
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Timeline
Child Protective Services Intern
Lynchburg Child Protective Services
01.2023 - 05.2023
Resident Shepherd
Liberty Univ.'s Office Of Spiritual Development
08.2021 - 05.2023
Service Manager/Office Assistant
Food Lion
05.2020 - Current
Bachelor of Science - BS Degrees in Business Admin. And Social Work
Liberty University
Associate of Arts - General Studies
Wytheville Community College
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