Summary
Overview
Work History
Education
Skills
Timeline
Teacher

Jessica Shelton

Charlottesville,VA

Summary

Dynamic educator with experience at Bright Beginnings Preschool, skilled in lesson planning and classroom management. Proven ability to foster student engagement and critical thinking, while building strong relationships with parents and colleagues. Committed to enhancing learning outcomes through innovative strategies and effective communication.

Overview

16
16
years of professional experience

Work History

Teacher

Bright Beginnings Preschool
06.2024 - Current
  • Assisted in lesson planning and curriculum development to support diverse learning needs.
  • Facilitated classroom activities that promote student engagement and critical thinking skills.
  • Collaborated with colleagues to implement effective teaching strategies and improve student outcomes.
  • Implemented positive reinforcement techniques to manage classroom behavior.

Customer Service Representative

Maximus
01.2021 - 09.2022
  • Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
  • Processed orders and returns, ensuring timely completion and adherence to company policies.
  • Maintained customer records using CRM software, enhancing data accuracy and accessibility.
  • Collaborated with team members to improve service delivery and customer satisfaction outcomes.
  • Handled customer complaints with empathy, implementing solutions that fostered positive experiences.
  • Adapted to changing workloads and priorities, ensuring consistent support in a fast-paced environment.
  • Participated in training sessions to enhance product knowledge and customer service skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assistant Teacher

Primrose School of Midlothian
02.2018 - 04.2019
  • Assisted in developing and implementing lesson plans to enhance student engagement and learning outcomes.
  • Supported lead teachers in classroom management, fostering a positive learning environment for all students.
  • Collaborated with parents and staff to address student needs, promoting effective communication and support strategies.
  • Monitored student progress through assessments, providing feedback to help refine instructional approaches.
  • Participated in professional development workshops, enhancing skills in child development and educational best practices.
  • Mentored new assistants, sharing knowledge of classroom procedures and promoting a cohesive team dynamic.

Pro Cashier

Home Depot
06.2009 - 01.2018
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Maintained accurate cash drawer and balanced daily transactions.
  • Trained new staff on operational protocols and customer service standards.
  • Monitored inventory levels and restocked merchandise as needed.
  • Resolved customer complaints promptly to maintain satisfaction levels.

Education

Caroline High School
Caroline County Va
06.2009

Skills

  • Classroom management
  • Relationship building
  • Critical thinking
  • Lesson planning

Timeline

Teacher

Bright Beginnings Preschool
06.2024 - Current

Customer Service Representative

Maximus
01.2021 - 09.2022

Assistant Teacher

Primrose School of Midlothian
02.2018 - 04.2019

Pro Cashier

Home Depot
06.2009 - 01.2018

Caroline High School

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Jessica Shelton