Jessica Shepherd
Melbourne,Florida
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Orion180
Melbourne, FL
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of underwriting decisions and processes.
- Developed recommendations for policy terms and conditions based on evaluation results.
- Collaborated with other departments within the organization to ensure efficient processing of customer applications.
Customer Service Representative
SourcePoint
Melbourne, FL
03.2019 - 10.2022
- Supervised agents handling real estate transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
PSCU Financial Services
Detroit, MI
03.2012 - 04.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Education
620- Adjuster Licensing -
AE21
08-2023
Skills
- Product Knowledge
- Call Management
- Information Security
- Inbound and Outbound Calling
- Data Entry
- Account Updating
- Paperwork Processing
- Problem-Solving Abilities
Certification
- 0440 Customer representative
- 0620 Adjuster All lines
Timeline
Customer Service Representative
Orion180
10.2022 - Current
Customer Service Representative
SourcePoint
03.2019 - 10.2022
Customer Service Representative
PSCU Financial Services
03.2012 - 04.2019
620- Adjuster Licensing -
AE21
- 0440 Customer representative
- 0620 Adjuster All lines
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