Jessica Shewatjon
Brooklyn,NY
Summary
Seeking to obtain a position in the Hospitality Industry where I can apply my knowledge and interpersonal skills where it can be best utilized. With my past experience of 20+ years in the Marriott Hotels and Resorts, including Full-Service and Select Service / Extended Stay brands. Skilled in Customer service, Server, Bartender, Hostess, Supervisor and Event Banquet operations. Throughout my journey I’ve experienced in taking initiatives, accepting responsibilities, making snap decisions that always puts the customer first, and working with a team will allow me to thrive in such an environment.
Overview
23
23
years of professional experience
Work History
CADILLAC PREMIER CLUB SUPERVISOR
Aramark Citi Field
Queens, NY
03.2023 - Current
- Oversee the daily operations of the restaurant, ensuring smooth and efficient service.
- Monitor food production to maintain quality standards and ensure customer satisfaction- Maintain inventory levels and order supplies as needed.
- Handle customer complaints and resolve issues in a timely manner- Implement and enforce health and safety regulations.
- Coordinate with other departments, such as catering, to ensure seamless operations
- Assisted in developing and implementing strategies to boost sales and profitability. Collaborated with departments such as catering to support smooth operations.
- Supervised daily operations, ensuring compliance with safety and health regulations.
M-CLUB LOUNGE LEAD ASSOCIATE
Marriott International
Brooklyn, NY
12.2014 - 03.2020
- Cultivate longstanding rapports with guest and provide outstanding customer service to all.
- Booking and assisting guest with various tasks.
- Efficiently handled checks guests in and out of their rooms, distributes room keys, answers and processes payments.
- Provide exceptional guest service, respond to and resolve all guest issues.
- Responsible for answering all guest inquiries and managing telephone reservation system.
- Develop guest relationships and target new clients and business opportunities for repeat guests and corporate parties.
FOOD AND BEVERAGE ASSOCIATE
Marriott International
Brooklyn, NY
03.2003 - 11.2014
- Perform daily opening, closing, and cleaning duties, ensure proper food handling and facility management.
- Conducted as department new-hire trainer on policies and service standards to ensure consistent guest service department-wide.
- Act as initial point of contact for restaurant and lounge guests, act as food and beverage ambassador to resolve guest issues.
- Promptly seat and assist guests in desired location, answer all menu and food related questions.
- Manage reservation system and ensure proper and orderly table turnover.
- Responsible for beverage preparation for bar and restaurant guests as well as dining room staff.
- Assist with beverage menu development and menu pairing.
- Responsible for maintaining inventory, assist with ordering, managed cash out and payment procedures.
Skills
- Great Work Ethic
- Customer Service Reliable & Trustworthy
- Multitasking
- Organizational Skills
- Leadership
- Friendly, Positive Attitude
- Problem Resolution
- Highly skilled in MICROS systems, Microsoft Office/Excel, OPENTABLE
- Knowledgeable in PMS, MARSHA, Department trainer, Fluent English & Spanish
Timeline
CADILLAC PREMIER CLUB SUPERVISOR
Aramark Citi Field
03.2023 - Current
M-CLUB LOUNGE LEAD ASSOCIATE
Marriott International
12.2014 - 03.2020
FOOD AND BEVERAGE ASSOCIATE
Marriott International
03.2003 - 11.2014