Jessica Short
Rapids City,Illinois
Summary
Familiar with computer systems and software such as Microsoft Word, Excel, and PowerPoint Work well in a high pressure environment Well-organized and efficient Quickly learn procedures, software and methods Friendly - can get along well with others Dependable - can work without supervision Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Kitchen Staff
Great River Mart
01.2014 - Current
- Maintained kitchen work areas and restaurant equipment and utensils in clean and orderly condition
- Swept and mopped floors
- Washed worktables, walls, refrigerators and meat blocks
- Segregated and removed trash and garbage and placed it in designated containers
- Washed pots, pans and trays by hand
- Scraped food from dirty dishes and placed them in racks on conveyor to dishwashing machine
Assistant Teacher
Lucky Charms Daycare
01.2015 - 01.2017
- Conducted demonstrations to teach such skills as sports, dancing, and handicrafts
- Instructed and monitored students in the use and care of equipment and materials, in order to prevent injuries and damage
- Laminated teaching materials to increase their durability under repeated use
- Successfully handled food for the food program
- Attended staff meetings, and served on committees as required
Teller
Blackhawk Bank & Trust
12.2019 - 10.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Service Representative
Blackhawk Bank & Trust
10.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Loan Assistant
Blackhawk Bank & Trust
08.2022 - Current
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Ordered information such as credit reports, environmental assessments and property appraisals.
- Monitored key dates to obtain information by deadlines.
- Communicated with customers daily to request information and complete paperwork.
- Processed personal , commercial and real estate loans.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Education
Associate - General Studies
Black Hawk College
Moline, IL05.2021
Skills
- Document Verification
- Closing Preparation
- Customer Interaction
- Customer Service
Timeline
Loan Assistant
Blackhawk Bank & Trust
08.2022 - Current
Customer Service Representative
Blackhawk Bank & Trust
10.2021 - 08.2022
Teller
Blackhawk Bank & Trust
12.2019 - 10.2021
Assistant Teacher
Lucky Charms Daycare
01.2015 - 01.2017
Kitchen Staff
Great River Mart
01.2014 - Current
Associate - General Studies
Black Hawk College
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