Hi, I’m
Jessica Sills
Customer Service Specialist
Myrtle Beach,South Carolina
Summary
Customer-oriented professional promotes proven track record of successfully resolving customer complaints and inquiries with a focus on enhancing customer satisfaction. Excellent ability to quickly build rapport with customers and handle difficult customer service situations with ease. Skilled in navigating multiple computer systems, multitasking, and troubleshooting customer issues. Seasoned Customer Associate with 20+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
- Seasoned Customer Associate with [Number] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
20
years of professional experience
2
years of post-secondary education
Work History
Marco Polos PizzariaMyrtle Beach, Sc
Customer Service Associate
08.2020 - Current
Job overview
- Obtained and evaluated relevant information to handle product and service inquiries
- Assisted customers with product selection, order entry, and payment processing
- Processed and logged incoming calls into Point of Sale system
- Placed and canceled customer orders and upgraded accounts
- Monitored customer feedback and confirmed customer satisfaction
- Contacted customers to give accurate feedback on progress of inquiries
- Followed up with customers to support satisfaction and resolve any issues
- Coordinated with other departments to verify customer order fulfilment
- Built sustainable customer relationships of trust through open and interactive communication
- Opened and maintained customer accounts by recording account information
- Resolved product or service problems by clarifying customer's complaint and determining cause of problem
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Followed up promptly on all unresolved cases from previous shifts
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Startup support
- Spokes, Cranks, & Gears
Spokes, Gears, & CranksMyrtle Beach, SC
Founding Member
05.2022 - 12.2022
Job overview
- Helped oversee the start of a small, local bicycle parts and repair shop
- Kept detailed inventory of parts and customer information
- Made minor bicycle repairs and body modifications
- Made sure projects moved along at an efficient pace while still maintaining excellent workmanship
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Madison High SchoolMadison, OH
Diploma from College Preparatory
08.1991 - 05.1995
University of PhoenixOnline
No Degree from Psychology
02.2008 - 03.2011
Skills
Presenting Solutionsundefined
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Founding Member
Spokes, Gears, & Cranks
05.2022 - 12.2022
Customer Service Associate
Marco Polos Pizzaria
08.2020 - Current
University of Phoenix
No Degree from Psychology
02.2008 - 03.2011
Madison High School
Diploma from College Preparatory
08.1991 - 05.1995
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