Jessica Silva
Bakersfield,CA
Summary
Dynamic Retail Sales Associate with proven expertise at The Home Depot Inc, excelling in customer service and product knowledge. Recognized for enhancing customer satisfaction through effective communication and resilience under pressure. Adept at multitasking and maintaining a clean, organized environment, ensuring a positive shopping experience for all customers.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Punctual and honest with solid background in environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate Cashier
The Home Depot Inc
05.2011 - 05.2025
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
High School Diploma -
Woodrow Wilson High School
Los Angeles, CA06.2004
Skills
- Quick learner
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Dependability
- Customer support
- Resilience under pressure
- Product knowledge
- Order processing
- Quality assurance
- Multitasking and organization
- Team collaboration
Languages
English and Spanish
Native or Bilingual
Timeline
Retail Sales Associate Cashier
The Home Depot Inc
05.2011 - 05.2025
High School Diploma -
Woodrow Wilson High School
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