Jessica Simmons
Queens,NY
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Charter Communications, Spectrum
Flushing, NY
09.2020 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Bartender
Cajun Crab Shack
Floral Park, NY
10.2019 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Head Beauty Specialist
Morphe Brushes & Cosmetics
Garden City, NY
10.2018 - 10.2019
- Arranged merchandise to present visually appealing displays and attract clientele.
- Greeted clients and providing information regarding skincare, and makeup.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Monitored current trends to understand fashions and better serve customer needs.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Sold products and related merchandise according to customer service techniques and professional selling skills.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Created effective displays to sell seasonal and promotional products.
- Advised clients on how to care for skin and hair with available products and replenished stock.
Assistant Bar Manager
Twist And Smash'd Sports
Long Island City, NY
08.2014 - 07.2017
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained staff on bar practices, customer service standards and productivity strategies, providing 100% improvement over prior onboarding process.
- Consulted with managers to organize special events and promotions.
- Checked ID cards and verified bar guests were of legal age.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
Beauty Advisor
Sephora
New York, NY
04.2015 - 11.2015
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Bartender
OTG Management JFK Airport
Jamaica , NY
07.2009 - 06.2014
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Skills
- Customer Retention Strategies
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Customer Account Management
- Order and Refund Processing
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Charter Communications, Spectrum
09.2020 - 07.2022
Bartender
Cajun Crab Shack
10.2019 - 03.2020
Head Beauty Specialist
Morphe Brushes & Cosmetics
10.2018 - 10.2019
Beauty Advisor
Sephora
04.2015 - 11.2015
Assistant Bar Manager
Twist And Smash'd Sports
08.2014 - 07.2017
Bartender
OTG Management JFK Airport
07.2009 - 06.2014
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