Jessica Simmons
Louisville,KY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Picker Packer
Solectron Global
05.2005 - 08.2005
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
Customer Service Cashier
Thorntons Gas Station
04.2002 - 05.2005
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Restaurant Hostess
Frisch's Big Boy
06.2002 - 04.2003
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Teacher
St. Alban's Episcopal Church
04.2000 - 04.2002
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Louisville, KY08.2013
Skills
- Data Input
- Shipping Guidelines
- Safety Best Practices
- Product Examination
- Staging and Sorting
- Team Goals
- Organizational Systems
- Tagging and Labeling
- Company Safety Policies
- Shipment Support
- Effective Listening and Communication
- Checking Paperwork
- Pulling Requests
Timeline
Picker Packer
Solectron Global
05.2005 - 08.2005
Restaurant Hostess
Frisch's Big Boy
06.2002 - 04.2003
Customer Service Cashier
Thorntons Gas Station
04.2002 - 05.2005
Teacher
St. Alban's Episcopal Church
04.2000 - 04.2002
Bachelor of Science - Human Resources Management
University of Phoenix
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