Jessica Simmons Perry
Fayetteville,NC
Summary
Results-driven Associate Chief Nurse with a focus on improving patient care access and quality of care for our Veterans. My nursing tenure and leadership development has provided me with a vast array of experience in leadership, management, ambulatory Care, long-term Care, med-surg, long term acute Care, urgent Care, & home Health. I would be an asset to your team as my VA’s servant leadership, mission and goals, aligns directly with providing access to high quality care while encompassing VA’s core values of Integrity, Commitment, Advocacy, Respect, and Excellence. My experience with the VA’s prestigious Healthcare Leadership Development Program has enhanced my VA foundation preparing me for the next level.
Overview
22
22
years of professional experience
Work History
Chief Nurse, Ambulatory Care Services
Fayetteville VA Coastal Healthcare System
09.2022 - Current
- Supervision & Executive leadership of 212 FTEEs, consisting of 9 Nurse Managers, 1 Assistant Chief Nurse, & 1 PACT Coordinator
- Chief Nurse for Ambulatory and Specialty Care Clinics, 1C Facility.
- Oversight of 45 PACT Teams in the Fayetteville/Sandhills Catchment area
- Collaborative relationship with Primary Care Leadership with organizing and leading the organization to improve the capacity and efficiency of access to care within Primary Care
- Direct working relationship with Primary Care Chief, Deputies and admin staff AO on daily operations of outpatient care
- Clinically and administratively collaborates with Nurse Managers on HR hiring actions, EEO, and labor relations for direct reporting staff
- Collect and analyze data on recent trends of patient access to care and alternative trends of integrative nursing
- Provides oversight and guidance on initiatives implemented by PACT Coordinator and PACT Educator to improve overall Primary Care operations
- Routine GEMBA rounds with outpatient staff to discuss process improvement with the facility
- Routinely coordinates with ELT, Service Chiefs, Supervisors, and other disciplines on planning and implementing organizational and unit initiatives to ensure safe and efficient patient care
- Provides guidance and direct oversight for the development, implementation, and maintenance of standards of nursing practice
- Maintain and ensure all nursing staff are adhering to JCAHO and OIG regulations to sustain quality & safe patient care
- Collaborative relationships with multidisciplinary teams to improve patient care initiatives and employee satisfaction
- Strategically monitors organizational data reflecting patient access to care and quality measures reflecting care given
- Intermittent DADPCS coverage with maintaining operations of inpatient and outpatient nursing units within the facility
Assistant Chief Nurse, Ambulatory Care Services
Fayetteville VA Coastal Healthcare System
08.2021 - 09.2022
- Direct report and assistant to Chief Nurse of Ambulatory Care Services
- Proficient with providing coverage for Ambulatory Care Services in absence of Chief Nurse for 170 FTEEs to include RNs, LPNs, Lab techs, Escort Services, PACT coordinator, and Diabetic Educator
- Works closely with Chief Nurse on policies, procedures, hiring actions, strategic planning, and new initiatives to support nursing operations
- Responsible for leading, creating, and demonstrating creative approaches with access to primary care services
- Responsible for maintaining and track hiring actions for 170 FTEEs assigned to Ambulatory Care Services under Chief Nurse
- Works closely with 8 assigned Nurse Managers for Ambulatory Care Nursing to provide support, teaching, and resources to ensure nursing operations are functional to support PACT operations
- Strengthened relationship with Chief Provider and Deputy Provider for Primary Care Services
- Serves as a consultant and change agent with operations across Sandhills Community Based Outpatient Clinics
- Presented, educated, and offered guidance on best practices with Covid Operations and methods to decrease Covid exposure to the patients and clinical staff @ outlying Community Based Clinics
- Efficient and organized with managing tasks of approving all PMC and MSS hiring actions under Ambulatory Care Services
- Direct liaison between Primary Care Management Team and Providers
- Ensure PATS/EDMS suspenses for Patient Care Services are met timely
- Works in close collaboration with other interdisciplinary services to ensure Ambulatory Care Services is providing optimal care
- Motivated change agent with new VA initiatives such as weekly improvement boards, Virtual Connections, best practices during Covid operations, and Arbinger
- Mentor and direct resource for new, upcoming leaders
- Ensures services are compliant with Joint Commission & OIG standards
- Takes leadership roles in review & implementation of new directives, initiatives, policies, or protocols
- Works closely with Service Chiefs, HSS, HAS, and other supervisory staff across the enterprise to ensure standards of work are consistent, clear, and communicated effectively
- Promotes a culture of safety to support the facility’s HRO values and principles
- Collateral duties: Provide Supervisory oversight of outlying CBOC managing 10 FTEEs in Primary Care Setting
- Lead Facilitator for Ambulatory Care Conditions Council
Nurse Manager, Primary Care
Fayetteville VA Medical Center
06.2019 - 08.2021
- Primary Care Nurse Manager for Community Based Outpatient Clinic
- Currently Supervising 3 PACT Team’s Nursing Staff to include a lab tech and gap LPN.
- Responsible for overall operation of clinic of approx. 2500 patients; Clinical POC for Mental Health Staff, HBPC, Social Work, Pharmacist, CVT Staff, and Administrative Officer
- Experienced with planning, prioritizing, delegating, and collaborating to ensure staffing needs are met to meet the mission of the clinic
- Responsible for ensuring staffing needs are met to meet the mission of the organization
- Provide the necessary training and essentials needed for staff to conduct the facility’s operations and patient care.
- Directs nursing practice according to policy, standards of care and practice
- Resource for clinical staff on operations of clinic and clinical needs of patients.
- Maintain employee records according to the Fayetteville Coastal Health Care Center Guidelines.
- Conduct routine chart audits to ensure clinical documentation and patient care are up to standards
- Provide learning opportunities and facilitate a safe working environment to promote Just Culture and open communication
- Ensure employees are up to date on mandatory trainings and in-services
- Provide employee engagement activities for the clinic to improve morale, promote retention, and recruitment
- Experienced with collaborating with other disciplines such a social work, clinical pharmacist, providers, and mental health, and other leadership personnel to improve clinic care of the patient
- Experienced with electronic systems such as VATAS, VISTA, CPRS, Leaf, & MSS systems
- Responsible for conducting yearly appraisals and proficiencies
- Experienced with employee counseling and consulting with labor and relations department and the Union officials
- Responsible for screening, interviewing, hiring, training, and selecting diverse candidates for positions.
- Currently involved in process improvement committees such as the Ambulatory Care Sensitive Committee, the Nurse Council, Shadowing Program, AES survey, and the flu clinic
- Ensure clinic is operating according to Joint Commission and OIG standards
- Responds to all patients/family members requests, complaints by doing service recovery and ensuring that the patient is at the center of everything.
- Conduct as a role model, mentor, and promote 'I CARE' standards to reinforce to staff the importance of customer satisfaction and patient safety as well as staff satisfaction.
- Frequently acknowledges and recognize staff during direct report rounding for their contributions and provide constructive feedback related to performance and goals.
- Provides supportive work environment by being accessible and visible to staff for problems, suggestions, and concerns.
- Assist with patient care as needed
- Excellent service and communication skills as demonstrated by courtesy, tact, and respect while interacting with patients, families, and staff.
- Analyzes critical situations and makes prudent decisions for the safety and wellbeing of stake holders.
Assistant Nurse Manager, Primary Care
Fayetteville VA Medical Center
10.2016 - 06.2019
- Direct resource to Nurse Manager
- Assist in the process of screening, interviewing, hiring, training, and selection process of candidates
- Manage staffing assignments for 10 primary care teams to ensure patient needs are met throughout the shift
- Conduct regular medical records review and audits to assure accurate documentation and clinical reminders were completed.
- Assist in monitoring and educating staff on VA PACT measures and SAIL data
- Analyze assigned teams’ performance measures regarding clinical reminders and placed interventions in place to improve clinical care
- Develop tracking and assessment tools to help prioritize workflow to ensure timely provision of nursing services.
- Assist in educating on Joint Commission and OIG standards and ensure standards are followed throughout the clinic.
- Assist in incorporating safe nursing practice to assist in the care of veterans
- Assist/Organize staff meetings
- Assist in ensuring staff is up to date on required training and education
- Responds to all patients/family members requests, complaints by doing service recovery and ensuring that the patient is at the center of everything.
- Conduct as a role model, mentor, and promote 'I CARE' standards to reinforce to staff the importance of customer satisfaction and patient safety as well as staff satisfaction.
- Frequently acknowledges and recognize staff during direct report rounding for their contributions and provide constructive feedback related to performance and goals.
- Provides supportive work environment by being accessible and visible to staff for problems, suggestions, and concerns.
- Advocates for and provides educational opportunities for staff to maintain competence and to enhance the quality of nursing care.
- Excellent service and communication skills as demonstrated by courtesy, tact, and respect while interacting with patients, families, and staff.
- Efficiently utilizes resources required to meet patient care needs
- Talented in prioritizing goals and action plans
- Analyzes critical situations and makes prudent decisions for the safety and wellbeing of stake holders.
- Good capability to handle emergency situations and manages dual role as RN Care Manager
Registered Nurse, PACT RN Care Manager
Fayetteville VA Medical Center
02.2013 - 01.2018
- Assists Veterans in obtaining optimal daily health
- Provide patient education regarding chronic diseases such as HTN, CHF, Hyperlipidemia, Diabetes, Medication Safety
- Triage veterans for their routine follow up appointments
- Coordinate Veterans’ care with many other disciplines with-in the healthcare system such as Social Worker, Nutritionist, Mental Health, Pharmacist
- Analyze team’s performance measures regarding clinical reminders and placed interventions in place to improve clinical care
- Assists with medication education and reconciliation
- Manage patient injections/immunizations
- Delegate care to appropriate staff to assist with care such as LPN, Medical Support Assistants effectively with medical staff to provide best care to Veterans
- Assess/Triage veterans for minor complaints and recommend treatment appropriately
- Monitors labs and assist veterans in proper ways to improve health/readings
- Acts as a patient advocate daily to ensure veterans are receiving the best care possible
- Serve as preceptor to novice employees to PACT
- Provide assistance/coverage with other PACT teams in addition to assigned team
- Wound care, IV, EKG skills
Registered Nurse, Case Manager
Cape Fear Valley Home Health, LHC
08.2012 - 09.2015
- Assessed patients’ appropriateness for home health care services.
- Coordinated care amongst different disciplines to provide the best possible care to the patients
- Provided a wide variety of hands-on skills to include venipuncture, wound care, foley care, gastrostomy care, IV infusions
- Provided health promoting education to patients/family/caregivers to manage chronic disease processes such as diabetes, HTN, COPD
- Utilized Point of Care documentation on the computer to document patient information.
- Practiced infection control policies and maintain patient confidentiality
- Coordinated with Physicians and other specialties to manage patient’s care
Resource Nurse Express Care
Cape Fear Valley Medical Center
04.2008 - 08.2012
- Functioned as team leader in the absence of nursing supervisor
- Assigned and delegated job duties to appropriate staff
- Assisted colleagues in the decision making detrimental in nursing care and served as a resource person
- Provided Care to a wide variety of patients with multiple disease processes
- Participated in direct communication with physicians and providers
- Ability to provide emergency care and facilitate safe environment
- Intravenous skills and medication administration
- Phlebotomy and administer respiratory treatments
- Wound care and orthopedic splinting
- Maintained required competencies
Supplemental Staff RN
Cape Fear Valley Medical Center
Fayetteville, NC
05.2008 - 04.2009
- Assessed patient care needs for diverse populations, including LTAC, ESRD, med-surg, cardiac, express care, and infusion clinic.
- Administered care to ventilated patients while ensuring safety protocols.
- Executed suctioning and respiratory assistance with precision.
- Maintained a safe environment for all patients.
- Managed intravenous central line and PICC line care effectively.
- Administered medications accurately according to protocols.
- Provided PEG tube care while monitoring patient health.
- Interpreted dysrhythmia strips and monitored telemetry to assess patient conditions.
RN Case Manager
Liberty Home Health and Hospice
08.2007 - 04.2008
- Case Manager for Home Health patients
- Coordinated appropriate care for patients to ensure they received all resources available
- Effective Communication with physicians and nurses to ensure patients’ health
- Experienced with teaching and demonstrating about different disease processes and medications
- Experienced with a variety of Wound Care
- Hands on skills to include IV therapy, phlebotomy, pre-filling medication planners
- Assumed responsibility for LPN’s and nursing assistants
- Electronic Documentation according to facility policy and Medicare/Medicaid guidelines
Registered Nurse
Fayetteville VA Medical Center
08.2005 - 08.2007
- Staff Nurse on Long Term Care Unit
- Rotated as charge nurse
- Provided Care for patients with multiple disease processes
- Delegated nursing duties and held accountability for patients throughout the unit
- Formulated Nursing care plans to monitor and enhance residents ADL’s.
- Participated in weekly patient care meetings to enhance patient care
- Utilized skills such as electronic medical charting, medication administration, G-tube/NG-tube care, wound care
- Provided ADL care to assigned veterans
Certified Nursing Assistant
Glen Care Nursing Home
12.2004 - 09.2005
- Assisted and administered personal care
- Assisted with personal hygiene, grooming, dressing, eating
- Assisted nurse with monitoring patient conditions
- Obtained vital signs
- Assisted with entertainment activities
- Provided companionship
Education
Master’s - Public Health Nursing
Grand Canyon University
05-2018
Bachelor’s - Science in Nursing
Fayetteville State University
05-2014
Associate Degree - Nursing
Sampson Community College
05-2005
Hobbton High School -
Hobbton High School
Newton Grove, NC01-1999
Skills
- Quality assurance
- Patient safety protocols
- Policy writing
- Care coordination
- Regulatory compliance
- Data analysis
- Healthcare management
- Team leadership
- Performance improvement
- Conflict resolution
- Effective communication
- Employee engagement
- Change management
- Staff development
- Adaptability and flexibility
Accomplishments
- Patient Care Excellence Award
- Director’s Coin for Providing Excellent Care to Support VA Covid Missions and Operations
- Awarded for Assisting Veterans during Hurricane Matthew
- Nursing Preceptor
- VA Certified Mentor
- Yellow Belt Training
- VISN 6 Healthcare Leadership Program
- Teach/Motivational Interviewing
- Whole Health
- Know It/Control It Coach
- Previous Girl Scout Troop Leader
- Care Clinic Volunteer
- Volunteer for Cumberland County Parks and Recreation
- Active Member of Zeta Phi Beta Sorority, Incorporated
Personal Information
Title: BCLS
Timeline
Chief Nurse, Ambulatory Care Services
Fayetteville VA Coastal Healthcare System
09.2022 - Current
Assistant Chief Nurse, Ambulatory Care Services
Fayetteville VA Coastal Healthcare System
08.2021 - 09.2022
Nurse Manager, Primary Care
Fayetteville VA Medical Center
06.2019 - 08.2021
Assistant Nurse Manager, Primary Care
Fayetteville VA Medical Center
10.2016 - 06.2019
Registered Nurse, PACT RN Care Manager
Fayetteville VA Medical Center
02.2013 - 01.2018
Registered Nurse, Case Manager
Cape Fear Valley Home Health, LHC
08.2012 - 09.2015
Supplemental Staff RN
Cape Fear Valley Medical Center
05.2008 - 04.2009
Resource Nurse Express Care
Cape Fear Valley Medical Center
04.2008 - 08.2012
RN Case Manager
Liberty Home Health and Hospice
08.2007 - 04.2008
Registered Nurse
Fayetteville VA Medical Center
08.2005 - 08.2007
Certified Nursing Assistant
Glen Care Nursing Home
12.2004 - 09.2005
Master’s - Public Health Nursing
Grand Canyon University
Bachelor’s - Science in Nursing
Fayetteville State University
Associate Degree - Nursing
Sampson Community College
Hobbton High School -
Hobbton High School