Candy Marshall
Redmond,WA
Summary
Dynamic and results-driven professional with extensive experience at Virginia Mason Franciscan Health, excelling in project management and team supervision. Proven track record in process improvement, enhancing operational efficiency, and fostering a collaborative work environment. Adept at conflict resolution and performance evaluation, consistently achieving high productivity and quality standards.
Overview
11
11
years of professional experience
Work History
Interim Supervisor, Ambulatory Services
Virginia Mason Franciscan Health (CommonSpirit)
Kirkland, Washington
10.2024 - Current
- Organized client meetings to provide project updates.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Developed strategies to improve team performance and productivity.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Interim Supervisor, Ambulatory Operations
Virginia Mason
Kirkland, Washington
09.2023 - 10.2024
- Supervised daily operations, ensuring team adherence to company policies.
- Trained new staff on operational procedures and safety standards.
- Coordinated workflow between departments to maximize efficiency.
- Conducted performance evaluations and provided feedback to team members.
- Implemented process improvements to enhance service delivery.
- Resolved customer inquiries and complaints in a timely manner.
- Scheduled shifts and assigned tasks based on staff availability.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Implemented quality control measures, significantly reducing error rates.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Organized client meetings to provide project updates.
Lead Medical Assistant
Virginia Mason
Kirkland, Washington
09.2018 - 09.2023
- Collaborated with multidisciplinary teams to enhance patient care quality.
- Implemented infection control protocols in clinical settings consistently.
- Trained new staff on office procedures and best practices in care delivery.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Provided guidance and support for new employees during their orientation period.
- Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Assisted back office patient processes to reduce office wait times.
- Handled general office duties to support administrative staff during peak hours.
Medical Assistant
Virginia Mason
Kirkland, Washington
08.2014 - 09.2018
- Assisted healthcare professionals with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled patient appointments and coordinated follow-up care.
- Prepared examination rooms and maintained cleanliness standards.
- Communicated patient needs to medical staff efficiently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
Education
Associate of Science - Medical Assistant
Lake Washington Technical Institute
Kirkland06-2014
Skills
- Project management
- Process improvement
- Team supervision
- Conflict resolution
- Quality assurance
- Effective communication
- Performance evaluation
- Interdepartmental coordination
- Goal oriented
- Staff management
- Operations management
Timeline
Interim Supervisor, Ambulatory Services
Virginia Mason Franciscan Health (CommonSpirit)
10.2024 - Current
Interim Supervisor, Ambulatory Operations
Virginia Mason
09.2023 - 10.2024
Lead Medical Assistant
Virginia Mason
09.2018 - 09.2023
Medical Assistant
Virginia Mason
08.2014 - 09.2018
Associate of Science - Medical Assistant
Lake Washington Technical Institute