Motivated Ambulatory Services Manager excited to bring over 20 years of experience to a new opportunity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager of Ambulatory Services
Children's Wisconsin
Wauwatosa, WI
02.2023 - Current
Managed staff and operations for the following Specialty Clinics: Adolescent Medicine, Infectious Disease, Rheumatology, and Urology.
Mentored new members of the leadership team, helping them to explore different leadership styles and techniques.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Analyzed customer experience feedback to develop action plans for improving services offered.
Minimized staff turnover through appropriate selection, orientation and training.
Surgical Services Manager
Ascension Franklin Hospital
Franklin, WI
06.2019 - 12.2022
Managed operations for the operating room, anesthesia, same day surgery, post anesthesia care unit, outpatient, and the center for digestive health
Leader for over 70 associates including one supervisor. Conducted yearly performance reviews, Performance improvement plans, and disciplinary action.
Improved the national perioperative metric for Franklin Hospital of On Time First Case Surgical Starts from 43% to 68% after the first 3 months.
Collaborated with staff to onboard new Urology and Gynecology physicians. These new physicians have contributed to a 40% increase in robotic cases at Franklin Hospital over the last 13 months.
Active participation on state-wide perioperative committees which are working on developing a clinical program in partnership with a local technical college to increase the surgical technologist pool by 60% over the next two years.
Cooperative effort in leadership oversite and support to department scheduler, charge nurses, and clinical teams, to improve departmental efficiencies, which has resulted in an improvement of room turnovers by 25% since January
Developed and maintained strong and collaborative relationships with surgeons, departmental and regional leaders, through duration in role
Act as an administrator on call for Franklin Hospital one week during the month.
Surgical Services Manager
UW Health American Family Children's Hospital
Madison, WI
06.2015 - 06.2019
Identified opportunities to increase quality, safety, effectiveness and efficiency through research activities which assessed pressure ulcers and skin treatments, resulting in a 30% decrease in pressure ulcers in OR cases lasting over 8 hours.
Coordinated and implemented a supply utilization review of suture cost and supply volume in ORs, resulting in a supply reduction of high cost sutures, totaling $60,000 in savings
Analyzed and monitored actual budget performance to address variances through the use of PeopleSoft data, reflected in data that validated a product compliance of over 75% for 1 year.
Clinical Development Coordinator
Wheaton Franciscan Healthcare
Milwaukee, WI
02.2012 - 06.2015
Plan, coordinate, and evaluate orientation programs to assure 100% competence to deliver safe care and socialization into the surgical department.
Developed, implemented, evaluated, and tracked competency plans that ensures that minimal competency requirements as defined by AORN, Joint Commission, CMS, other regulatory agencies, and professional standards are met.
Worked with key stakeholders as a positive change agent to initiate and support progress with achievement of strategic goals by supporting, mentoring and other educational opportunities.
PERIOPERATIVE Nurse and Educator
Surgicenter of Greater Milwaukee - Children's Hospital
Greenfield, WI
10.2004 - 02.2012
Developed and implemented educational strategies to variation in learning styles to ensure clinical staff met required competencies for safe clinical practice
Education
BSN - Nursing
SurgicenterAlverno College
Milwaukee, WI
1999
Skills
Staffing management
Conflict resolution
Team leader
Collaborative relationships with physicians, leadership, and associates
Project management
Effective communicator
Certification
Licensed Registered Nurse, State of Wisconsin
CNOR Certified
BLS Certified
Timeline
Manager of Ambulatory Services
Children's Wisconsin
02.2023 - Current
Surgical Services Manager
Ascension Franklin Hospital
06.2019 - 12.2022
Surgical Services Manager
UW Health American Family Children's Hospital
06.2015 - 06.2019
Clinical Development Coordinator
Wheaton Franciscan Healthcare
02.2012 - 06.2015
PERIOPERATIVE Nurse and Educator
Surgicenter of Greater Milwaukee - Children's Hospital
10.2004 - 02.2012
BSN - Nursing
SurgicenterAlverno College
Licensed Registered Nurse, State of Wisconsin
CNOR Certified
BLS Certified
Similar Profiles
Brandon NeumannBrandon Neumann
Certified Nursing Assistant at Children's WisconsinCertified Nursing Assistant at Children's Wisconsin