Jessica Siskavich
Plattsburgh,NY
Summary
Hard-working professional with 20+ years of experience and a proven knowledge of customer driven management, team building, and strategic business planning. Aiming to leverage my skills to successfully fill the management role at your company.
Overview
29
29
years of professional experience
Work History
STORE TEAM LEADER
American Eagle
05.2022 - Current
- Directed overall store operations encompassing team interaction, client engagement, and inventory management.
- Trained, developed, coached and motivated team members.
- Conducted performance updates to ensure alignment with organizational goals.
- Delivered optimal customer experience through effective leadership and direction on the sales floor.
- Defined standards to ensure positive experiences for customers and associates.
- Organized customer-focused events to enhance brand presence and drive traffic.
- Enhanced store profitability through analysis of profit and loss reports.
STORE LEADER
Dressbarn
02.2017 - 08.2019
- Oversaw staff scheduling, payroll expense management, and inventory control processes.
- Trained, developed, and motivated team members.
- Implemented periodic evaluations to track progress and provide constructive feedback.
- Led and directed sales floor operations to enhance customer experience.
- Facilitated onboarding process for new associates to ensure smooth integration.
- Clearly communicate expectations for the customer and associate experience
- Organized customer events to enhance store-level marketing strategies.
JEWELRY CONSULTANT/KEY HOLDER
Zales the Diamond Store
09.2015 - 07.2018
- Exceptional customer service and sales; open and close the store, daily inventory counts, readiness planner, drive sales, store operations
- Evaluated on and met 4 of 5 KPI's (key performance indicators) top sales leader for 2015-2016
- Worked with management to train new associates on all aspects of the job; sales, inventory, visual displays, company policies and procedures
STORE MANAGER
Cotton On
05.2013 - 12.2014
- Exceptional customer service and sales, recruit hire and train all associates, excellent inventory control, scheduling per budget hours, exceeding monthly and yearly sales goals
- Monthly floor sets and sale changes maintain visually appealing and clean store
- Ensure all store operations were executed in a timely and accurate manner
STORE MANAGER TRAINER
Footlocker
01.1999 - 02.2012
- Lead the total operation of the store including associate relationships, customer relationships; inventory and expense control; review and approval of staff scheduling for optimum coverage while effectively managing payroll expenses; and maintenance of the store
- Continually engage, evaluate, train, develop, motivate, coach, recognize and reward associates
- Establish expectations and address performances through the coaching process, executing performance updates and performance reviews
- Recruited, hired and trained assistant managers for my store and for the district
- Market leader for 4 stores in the district and assisted the district manager with inventory, floor sets and any changes that were needed
STORE MANAGER
Footlocker
01.1999 - 10.2007
ASSISTANT MANAGER
Footlocker
07.1998 - 01.1999
PART-TIMER KEY HOLDER
Footlocker
08.1996 - 07.1998
Education
Bachelors degree - Psychology
SUNY PLATTSBURGH
05.2021
General Studies -
NAUGATUCK VALLEY COMMUNITY COLLEGE
01.2013
Skills
- Leadership
- Coaching
- Recruitment
- Hiring
- Training
- Team development
- Problem solving
- Conflict resolution
- Decision making
- Written communication
- Verbal communication
Timeline
STORE TEAM LEADER
American Eagle
05.2022 - Current
STORE LEADER
Dressbarn
02.2017 - 08.2019
JEWELRY CONSULTANT/KEY HOLDER
Zales the Diamond Store
09.2015 - 07.2018
STORE MANAGER
Cotton On
05.2013 - 12.2014
STORE MANAGER TRAINER
Footlocker
01.1999 - 02.2012
STORE MANAGER
Footlocker
01.1999 - 10.2007
ASSISTANT MANAGER
Footlocker
07.1998 - 01.1999
PART-TIMER KEY HOLDER
Footlocker
08.1996 - 07.1998
General Studies -
NAUGATUCK VALLEY COMMUNITY COLLEGE
Bachelors degree - Psychology
SUNY PLATTSBURGH