Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Hi, I’m
Jessica Skinner
WEST,Mississippi
Summary
Overview
15
years of professional experience
1
Certification
Work History
General Motors CoDetroit, MI
Customer Experience Specialist
06.2018 - Current
Job overview
- Enhanced customer satisfaction by addressing and resolving issues over 100 customers in a timely manner.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Lexington ManorLexington, Ms
Certified Nursing Assistant
12.2018 - 04.2019
Job overview
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output for 25 patients.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Jackson State University Jackson, MS
Office Assistant
01.2015 - 05.2018
Job overview
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between 6 departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support 25 students per day.
- Reduced operational costs through effective inventory management and negotiation with vendors.
Vaiden Community Living CenterVaiden, MS
Certified Nursing Assistant
07.2015 - 12.2017
Job overview
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output for 60 residents.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Mallory Community Health CenterDurant, MS
Receptionist
07.2011 - 06.2015
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information for over 40 patients.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Canton ManorCanton, Ms
Direct Care Worker
01.2009 - 07.2011
Job overview
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output for 50 patients.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
Jackson State UniversityJackson, MS
Bachelor of Science from Business Administration
05.2024
University Overview
Driver Solutions Jackson, MS
No Degree from CDL School
05.2019
University Overview
Jackson State UniversityJackson, MS
Bachelor of Science from Human Resources Management
01.2016
University Overview
Williams-Sullivan High School Durant
High School Diploma
05.2008
University Overview
Skills
- Written Communication
- Attention to Detail
- Adaptability
- Performance Metrics
- Critical Thinking
- Positive Attitude
- Organizational Skills
- Multitasking
- Customer Service
- Active Listening
- Decision Making
- Quality Assurance
Certification
- CNA - Certified Nurse Assistant
- Certified First Aider
- BLS Certified
- CPR Certified
- CDL Certified
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balancePaid sick leaveCareer advancementHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsWork from home optionFlexible work hoursTimeline
Certified Nursing Assistant
Lexington Manor
12.2018 - 04.2019
Customer Experience Specialist
General Motors Co
06.2018 - Current
Certified Nursing Assistant
Vaiden Community Living Center
07.2015 - 12.2017
Office Assistant
Jackson State University
01.2015 - 05.2018
Receptionist
Mallory Community Health Center
07.2011 - 06.2015
Direct Care Worker
Canton Manor
01.2009 - 07.2011
Jackson State University
Bachelor of Science from Business Administration
Driver Solutions
No Degree from CDL School
Jackson State University
Bachelor of Science from Human Resources Management
Williams-Sullivan High School
High School Diploma